Rant of a frustrated 23" ACD user (longish)

Discussion in 'Mac Basics and Help' started by Horst, Feb 20, 2006.

  1. Horst Guest

    Jan 10, 2006
    Hi there,

    First of all, please excuse my poor English, it's not my first language... ;)

    A few months ago, my 23" cinema display has developed some kind of "marble" pattern , which appears to be underneath the screen surface.
    I have followed numerous discussions on color consistency woes with this particular monitor, but I have never come across an issue like that one.

    Unfortunately, I'm a few months out of warranty, and while the technical issue is annoying, (German) Apple customer service will not even discuss a possible rebate on repair costs for even a piece of their most expensive 'pro' equipment, let alone a replacement, as it seems.

    Since I paid the introduction price of 2200 euros, and the repair would be close to buying a new ACD, I'm stuck with the priciest second display ever to be graced with photoshop palettes; as a main monitor it's become plain useless...

    I understand that Apple caters to the consumer market and, as a company, is by no means a partner for professional users - I'm a pro photographer and use the monitor for retouching and Raw image adjustments.

    However, even though the major part of support for professionals appears to be left to specialized Apple vendors, and Apple has legally every right to turn me away, I'm flabbergasted to find myself with an 18 month old piece of state-of-the-art rubbish, which I paid a premium for, and Apple is merely shrugging.

    Moreover, I purchased this fine piece of hardware at a very reputable Apple dealership for professional users, no shady internet deal here, and even they could only advice me to try my luck with the Apple Care (...) hotline myself, as their experience dealing with Apple directly on behalf of their customers wasn't a pleasent one - go figure .....

    That said, I am wondering how Apple dares to pride themselves on delivering supposedly pro-level hardware at pro-level prices, as is the case with the cinema displays, without providing even the most basic customer service common for every other product in this field.

    Glad I got that off my chest; sorry about the lengthy rant ... ;)

    View a sample image of my screen here-->

  2. FocusAndEarnIt macrumors 601


    May 29, 2005
    Oh, wow. That really sucks, man. Are you sure you can't do anything?

    Oh and btw, your English is perfect; probably better than some of these people on here!
  3. jeremy.king macrumors 603


    Jul 23, 2002
    Fuquay Varina, NC
    Couldn't spend the extra $100 on Applecare, eh? Products do fail, no matter who makes em.

    Yet another victim...

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