I've been buying Apple products for years. Always thought their customer service was second-to-none. Even the other week, when I replaced my girlfriend's dodgey backing to her MacBook, it was fine. Filled out a form online. Arrived next day. Job's a gooden.
Yet a few months ago, whilst her MacBook was in warranty, I told her to take it in, tell them the DVD drive is very tempromental and they'll replace it. She took it in, they tried to out-tech her (she's not technical at all) and basically blamed her. Told us to re-install the OS
rolleyes
and that's it. That's always irritated me and I was meaning to go in to 'have a go' for quite while. Nonetheless the DVD carried on for a little while longer. Now it's actually ****ed. Won't work. And it makes me utterly livid. I'm an extremely technical person and the fact I knew it was dodgey and they wouldn't replace it is actually a piss take. Now, I'm heading into Apple tomorrow and I'm going ballistic. Don't even care if wasn't the person who originally spoke to her. Someone's getting an absolute kicking. The fact it costs a measly few pounds to replace it doesn't bother me at all, and if I hadn't known it was dodgey, I wouldn't even care. But it's the principal. She went in, completely untechy, and they basically blamed her trying to keep any costs incurred down. Now, it's out of warranty and she's got to spent money on replacing a part that shouldn't need replacing. Absolutely livid.
/rant over
Yet a few months ago, whilst her MacBook was in warranty, I told her to take it in, tell them the DVD drive is very tempromental and they'll replace it. She took it in, they tried to out-tech her (she's not technical at all) and basically blamed her. Told us to re-install the OS
/rant over