Become a MacRumors Supporter for $25/year with no ads, private forums, and more!

Rapport?

AnnaCody

macrumors regular
Original poster
Aug 21, 2010
116
2
CAPE COD
So I turn on my MacBook Pro and in the toolbar is an icon called Open Console so I do that, look around and came here to find out why the heck it's been installed without my consent....as far as I know!

Did a search online and in several different areas here and can't find out anything.

So do I need it....and why is it showing up uninvited :confused:

TIA

Anna
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
30,891
10,682
California
Are you talking about this Trusteer Rapport application? It appears to be an app you would need to actually install on your system and not something that would happen by itself. Did you install this app?
 
Comment

AnnaCody

macrumors regular
Original poster
Aug 21, 2010
116
2
CAPE COD
Yes, that's it. And NO, I did not install it. I haven't installed anything recently. And I'm very careful with what I do install. No one else has access to this laptop either.

Very strange.
 
Comment

Weaselboy

Moderator
Staff member
Jan 23, 2005
30,891
10,682
California
Yes, that's it. And NO, I did not install it. I haven't installed anything recently. And I'm very careful with what I do install. No one else has access to this laptop either.

Very strange.

There is no way then that this application is on your Mac. Could it be that you are seeing a popup or something with an ad for this application?

Can you explain more what exactly you are seeing?

When you say toolbar, do you mean the Dock at the bottom of your screen that has icons for your applications? Or do you mean the toolbar in the browser? Can you explain exactly where this Open Console icon is and what it does?

Could this be a browser extension you unknowingly installed as part of some Safari extension or other software install?
 
Comment

AnnaCody

macrumors regular
Original poster
Aug 21, 2010
116
2
CAPE COD
It's on the toolbar at the top of my desktop. It's also in the "other" in my system preferences. When I click on it there is says "To use the “Rapport” preferences pane, System Preferences must quit and reopen."

I've disabled it now so it's no longer in the toolbar.

As to your last question: I just don't know....like I said I'm very careful and don't download anything without knowing exactly what it is and that I'm sure I want it on my MacBook.

There is no way then that this application is on your Mac. Could it be that you are seeing a popup or something with an ad for this application?

Can you explain more what exactly you are seeing?

When you say toolbar, do you mean the Dock at the bottom of your screen that has icons for your applications? Or do you mean the toolbar in the browser? Can you explain exactly where this Open Console icon is and what it does?

Could this be a browser extension you unknowingly installed as part of some Safari extension or other software install?
 
Comment

Weaselboy

Moderator
Staff member
Jan 23, 2005
30,891
10,682
California
It's on the toolbar at the top of my desktop. It's also in the "other" in my system preferences. When I click on it there is says "To use the “Rapport” preferences pane, System Preferences must quit and reopen."

I've disabled it now so it's no longer in the toolbar.

As to your last question: I just don't know....like I said I'm very careful and don't download anything without knowing exactly what it is and that I'm sure I want it on my MacBook.

Okay... sounds like you are talking about the menu bar at the very top of the screen with the little Apple in it to the far left?

If you did not explicitly install this, it is possible it got installed along with some other app you installed. Some companies are getting sleazy about including these things along with legit app installs.

Just to make sure you have gotten rid of it, install the app iFileX then use that to search for the term Rapport and delete any files it finds then reboot.
 
Comment

AnnaCody

macrumors regular
Original poster
Aug 21, 2010
116
2
CAPE COD
Yes, menu bar....I've got to remember Apple's terminology :)

Just ran the iFileX....nifty program.

Thank you so very much.

Is there someplace I could go to look for recent downloads other than the download file in Finder which is currently empty.
 
Comment
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.