Rapport?

Discussion in 'Mac Apps and Mac App Store' started by AnnaCody, Apr 11, 2014.

  1. AnnaCody macrumors regular

    AnnaCody

    Joined:
    Aug 21, 2010
    Location:
    CAPE COD
    #1
    So I turn on my MacBook Pro and in the toolbar is an icon called Open Console so I do that, look around and came here to find out why the heck it's been installed without my consent....as far as I know!

    Did a search online and in several different areas here and can't find out anything.

    So do I need it....and why is it showing up uninvited :confused:

    TIA

    Anna
     
  2. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #2
    Are you talking about this Trusteer Rapport application? It appears to be an app you would need to actually install on your system and not something that would happen by itself. Did you install this app?
     
  3. AnnaCody thread starter macrumors regular

    AnnaCody

    Joined:
    Aug 21, 2010
    Location:
    CAPE COD
    #3
    Yes, that's it. And NO, I did not install it. I haven't installed anything recently. And I'm very careful with what I do install. No one else has access to this laptop either.

    Very strange.
     
  4. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #4
    There is no way then that this application is on your Mac. Could it be that you are seeing a popup or something with an ad for this application?

    Can you explain more what exactly you are seeing?

    When you say toolbar, do you mean the Dock at the bottom of your screen that has icons for your applications? Or do you mean the toolbar in the browser? Can you explain exactly where this Open Console icon is and what it does?

    Could this be a browser extension you unknowingly installed as part of some Safari extension or other software install?
     
  5. AnnaCody thread starter macrumors regular

    AnnaCody

    Joined:
    Aug 21, 2010
    Location:
    CAPE COD
    #5
    It's on the toolbar at the top of my desktop. It's also in the "other" in my system preferences. When I click on it there is says "To use the “Rapport” preferences pane, System Preferences must quit and reopen."

    I've disabled it now so it's no longer in the toolbar.

    As to your last question: I just don't know....like I said I'm very careful and don't download anything without knowing exactly what it is and that I'm sure I want it on my MacBook.

     
  6. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #6
    Okay... sounds like you are talking about the menu bar at the very top of the screen with the little Apple in it to the far left?

    If you did not explicitly install this, it is possible it got installed along with some other app you installed. Some companies are getting sleazy about including these things along with legit app installs.

    Just to make sure you have gotten rid of it, install the app iFileX then use that to search for the term Rapport and delete any files it finds then reboot.
     
  7. AnnaCody thread starter macrumors regular

    AnnaCody

    Joined:
    Aug 21, 2010
    Location:
    CAPE COD
    #7
    Yes, menu bar....I've got to remember Apple's terminology :)

    Just ran the iFileX....nifty program.

    Thank you so very much.

    Is there someplace I could go to look for recent downloads other than the download file in Finder which is currently empty.
     

Share This Page