Rattle in a new iBook

[CoMpX]

Okay, to make a long story short, Apple replaced my iBook . As much as I love OS X, I'm really hesitant in recommending Apple to my friends after my experience. Their quality control and customer service is lacking compared to other manufacturers. Maybe I'm just having bad luck, but I've had experience with HP, Dell, and “the company formerly known as IBM”, and I have had more problems with my month-old iBook than any of the former mentioned—put together.

I am not totally complaining--even though I lost a week of portable productivity, wasted some major gas-money, and time, I did get the gimpy thing replaced. But, this was with only endurance and persuasion that your average computer buyer does not have. I guess the reason I’m still whining is that my replacement even has flaws that shouldn’t pass quality control, but at this point all I care is that it is functional. It’s just sad that I was burnt on my first experience will Apple and it’ll always be in the back of my mind.

How can you say that you were burnt?!??!?!!? They gave you a brand new freaking iBook just for a little rattle. That's what I call customer service.

I'm sorry, but I don't know what else you want from Apple. You had a problem, they replaced your iBook. I don't know what else you want!

 

[eva01]

yeah i have to agree with compx on this one, that is some damn fine customer service.

I had my first OS X machine fail on me twice and they fixed it the first time (came back later) and then replace it the second time. And i have still bought what is in my signature after the fact.

You were in no way burnt by apple, what a bad choice of words.

 

[mad jew]

Irrespective of whether you think you were burnt by Apple on initial purchase, I'm sure you'll grow to love the company over the coming years as you realise that generally their operating system is second to none. More Kool Aid™?

 

[Yoyodyne]

Gee, let's see:
The first iBook had internal screws loose, which was bad workmanship/assembly. I sent it off, which is strike one for a month-old laptop, but when I got it back they got strike two. The techs scratched the piss out of the iBook, not hairlines mind you, which actually covered the whole iBook. I can deal with those, since they are a part of life, but freakin' gouges on the top of the display is unacceptable. Would you be happy if a month-old laptop had been disassembled and mishandled? The resale value dropped as a result and I felt duped if I let Apple say, “Well , too bad.” I cold barely afford this computer and I’ll be damned if I’m going to let other people’s carelessness screw with my hard-earned investment.

Of course, AppleCare wasn't going to do squat until I demanded that it be replaced. At that time they said I could mail it in so that they could replace the display. Well, that’s another week’s worth of classes that can’t be done on the go.

I think the least they owed me was a new one, but I had to pull their arm for that. Most manufacturers would have replaced the laptop quickly after finding out that a new laptop was damaged after being sent in for repairs. Like most people, I am busy and don’t have any days off. I don’t have time to argue with people over the phone and drive 3 freakin’ hours just to solve an problem that they created.

An Apple Retail store manager understood my situation and replaced the iBook. And I am sure that is out of their own kindness, any other strict Apple employee would have done less.

Not to mention I had to wipe my hard drive on my first iBook and now transfer all the backed up work on the new iBook, and installing all my apps (which I am still doing right now.) Of course, this iBook has it own quirks, like a loose battery. I’m not talking about that stupid millimeter gap everybody has, I mean that damn thing audibly knocks back and forth in the cavity when you press against it.

 

[eva01]

I originally had a G3 iBook so lets see the troubles i had with it and still didn't think i got burnt.

I buy it logic book fails the week before finals (i didn't have enough money for a CD-burner in it or an external HD so i had no backups, so i lost all my school notes) (and this is what they later on got sued for was the logic board failures) Ok i thought no big deal it will get replaced. Nope they just replace logic board or so they said (had scratches on the top and bottom afterwards due to the "replacing" of the logic board. (oh well scratches are scratches) , happens again just a few months later right before midterms (like two days before they started) Ok i got pissed, really pissed called up apple and had a huge ruckus. But still not that big of a deal. I bring it into the apple store i bought it from and talked to the manager, so they agree to replace it and i tell them that isn't good enough anymore, so they buy back the iBook from me and gave me 1000 dollar store credit and i got powerbook and spent 500 more for it. And since then i have gotten 2 iPods, 2 new Computers, AirPort Express, and a Mighty Mouse. Never did i think i was burnt by Apple and have never been burnt by them either.

I don't think you were burnt either.

If you want to know who was burnt was my friend she got an HP laptop and the thing fails on her, so ok no big deal she ships it off to HP, and then they lose it and they refused to send her a new laptop for a month saying that it would show up. But no it never showed up a month and a half later HP gives in and replaces her laptop. New one lasts 4 months before that one breaks and then HP takes a month to fix it (they had it in their shop they said) So she went nearly 3 months without a laptop from HP due to defects while you went what? maybe a few weeks?

now that is burnt


Edit: longest post eva by me (eva used for ever btw)

 

[drake]

I'm with you Yoyodyne. No one should have to put up with those sorts of problems in a new computer. But Apple isn't just a computer company, its a religion, like Scientology, they can do no wrong according to the faithful.