Razer Mamba crashing mac everytime! ):

Discussion in 'Mac Accessories' started by miinzp, Sep 10, 2013.

  1. miinzp macrumors newbie

    Sep 10, 2013
    Since I bought my razer mamba my macbook crash (like windows blue screen) everytime. This month razer updated the software for the Synapse 2.0 and the problem worsened. EVERY DAY macbook crash. Already reinstalled the drivers several times. What happened?

    Here's a log:
    Interval Since Last Panic Report:  3259622 sec
    Panics Since Last Report:          28
    Anonymous UUID:                    3A03D129-5165-DA3F-56DF-8372332C6584
    Tue Sep 10 23:03:31 2013
    panic(cpu 0 caller 0xffffff80064530aa): "!pageList phys_addr"@/SourceCache/xnu/xnu-2050.24.15/iokit/Kernel/IOMemoryDescriptor.cpp:1484
    Backtrace (CPU 0), Frame : Return Address
    0xffffff80ee6bb840 : 0xffffff800601d626 
    0xffffff80ee6bb8b0 : 0xffffff80064530aa 
    0xffffff80ee6bb940 : 0xffffff8006453459 
    0xffffff80ee6bba40 : 0xffffff800645270a 
    0xffffff80ee6bba80 : 0xffffff7f866c0b62 
    0xffffff80ee6bbad0 : 0xffffff7f866bf17c 
    0xffffff80ee6bbb20 : 0xffffff80064681f3 
    0xffffff80ee6bbb80 : 0xffffff800644907a 
    0xffffff80ee6bbbe0 : 0xffffff7f866bfad2 
    0xffffff80ee6bbc20 : 0xffffff8006465e2f 
    0xffffff80ee6bbd70 : 0xffffff8006098c01 
    0xffffff80ee6bbe80 : 0xffffff8006020b3d 
    0xffffff80ee6bbeb0 : 0xffffff8006010448 
    0xffffff80ee6bbf00 : 0xffffff800601961b 
    0xffffff80ee6bbf70 : 0xffffff80060a6536 
    0xffffff80ee6bbfb0 : 0xffffff80060ce9e3 
          Kernel Extensions in backtrace:
                dependency: com.apple.driver.AppleKeyStore(28.21)[A07AF045-127B-3CD5-90C9-7ED8AE353525]@0xffffff7f86625000
    BSD process name corresponding to current thread: RzDeviceEngine
    Mac OS version:
    Kernel version:
    Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
    Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
    Kernel slide:     0x0000000005e00000
    Kernel text base: 0xffffff8006000000
    System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)
    System uptime in nanoseconds: 1168364985157
    last loaded kext at 1159152765446: com.apple.driver.AppleUSBCDC	4.1.23 (addr 0xffffff7f86d44000, size 16384)
    last unloaded kext at 340023825826: com.apple.filesystems.msdosfs	1.8.1 (addr 0xffffff7f86d36000, size 57344)
    loaded kexts:
    com.razerzone.razerapo	1.00.84
    com.razer.common.razerhid	7.65
    com.apple.driver.AppleUSBCDC	4.1.23
    com.apple.filesystems.smbfs	1.8.4
    com.apple.filesystems.autofs	3.0
    com.apple.driver.AudioAUUC	1.60
    com.apple.iokit.IOUserEthernet	1.0.0d1
    com.apple.driver.AGPM	100.12.87
    com.apple.driver.X86PlatformShim	1.0.0
    com.apple.driver.ApplePlatformEnabler	2.0.6d1
    com.apple.driver.AppleUpstreamUserClient	3.5.10
    com.apple.driver.AppleMikeyHIDDriver	122
    com.apple.iokit.IOBluetoothSerialManager	4.1.4f2
    com.apple.driver.AppleIntelHD4000Graphics	8.1.2
    com.apple.driver.AppleHDA	2.3.7fc4
    com.apple.driver.AppleMikeyDriver	2.3.7fc4
    com.apple.Dont_Steal_Mac_OS_X	7.0.0
    com.apple.driver.AppleBacklight	170.2.5
    com.apple.driver.AppleSMCPDRC	1.0.0
    com.apple.driver.ApplePolicyControl	3.4.5
    com.apple.driver.AppleLPC	1.6.0
    com.apple.driver.AppleMCCSControl	1.1.11
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport	4.1.4f2
    com.apple.driver.AppleIntelFramebufferCapri	8.1.2
    com.apple.driver.AppleSMCLMU	2.0.3d0
    com.apple.driver.AppleUSBTCButtons	237.1
    com.apple.driver.AppleUSBTCKeyboard	237.1
    com.apple.driver.AppleUSBCardReader	3.1.7
    com.apple.BootCache	34
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib	1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless	1.0.0d1
    com.apple.driver.XsanFilter	404
    com.apple.driver.AppleUSBHub	5.5.5
    com.apple.iokit.IOAHCIBlockStorage	2.3.1
    com.apple.driver.AirPort.Brcm4331	615.20.17
    com.apple.driver.AppleEFINVRAM	1.7
    com.apple.driver.AppleUSBEHCI	5.5.0
    com.apple.driver.AppleUSBXHCI	5.6.0
    com.apple.driver.AppleAHCIPort	2.5.2
    com.apple.driver.AppleSmartBatteryManager	161.0.0
    com.apple.driver.AppleACPIButtons	1.7
    com.apple.driver.AppleRTC	1.5
    com.apple.driver.AppleHPET	1.8
    com.apple.driver.AppleSMBIOS	1.9
    com.apple.driver.AppleACPIEC	1.7
    com.apple.driver.AppleAPIC	1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient	196.0.0
    com.apple.security.quarantine	2.1
    com.apple.nke.applicationfirewall	4.0.39
    com.apple.driver.AppleIntelCPUPowerManagement	196.0.0
    com.apple.kext.triggers	1.0
    com.apple.iokit.IOSurface	86.0.4
    com.apple.iokit.IOSerialFamily	10.0.6
    com.apple.iokit.IOAcceleratorFamily	74.5.1
    com.apple.driver.DspFuncLib	2.3.7fc4
    com.apple.iokit.IOAudioFamily	1.8.9fc11
    com.apple.kext.OSvKernDSPLib	1.6
    com.apple.driver.AppleBacklightExpert	1.0.4
    com.apple.driver.IOBluetoothHIDDriver	4.1.4f2
    com.apple.iokit.IOBluetoothFamily	4.1.4f2
    com.apple.driver.AppleHDAController	2.3.7fc4
    com.apple.iokit.IOHDAFamily	2.3.7fc4
    com.apple.driver.AppleSMBusPCI	1.0.11d0
    com.apple.driver.AppleGraphicsControl	3.4.5
    com.apple.iokit.IONDRVSupport	2.3.7
    com.apple.driver.X86PlatformPlugin	1.0.0
    com.apple.driver.IOPlatformPluginFamily	5.3.0d51
    com.apple.driver.AppleSMBusController	1.0.11d0
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport	4.1.4f2
    com.apple.iokit.IOGraphicsFamily	2.3.7
    com.apple.driver.AppleSMC	3.1.4d2
    com.apple.driver.AppleThunderboltDPInAdapter	1.8.9
    com.apple.driver.AppleThunderboltDPAdapterFamily	1.8.9
    com.apple.driver.AppleThunderboltPCIDownAdapter	1.2.6
    com.apple.driver.AppleUSBMultitouch	237.3
    com.apple.iokit.IOUSBMassStorageClass	3.5.1
    com.apple.iokit.IOSCSIBlockCommandsDevice	3.5.5
    com.apple.iokit.IOSCSIArchitectureModelFamily	3.5.5
    com.apple.iokit.IOUSBHIDDriver	5.2.5
    com.apple.driver.AppleUSBMergeNub	5.5.5
    com.apple.driver.AppleUSBComposite	5.2.5
    com.apple.driver.AppleThunderboltNHI	1.7.8
    com.apple.iokit.IOThunderboltFamily	2.4.0
    com.apple.iokit.IO80211Family	530.4
    com.apple.iokit.IONetworkingFamily	3.0
    com.apple.iokit.IOUSBUserClient	5.5.5
    com.apple.iokit.IOUSBFamily	5.6.0
    com.apple.iokit.IOAHCIFamily	2.3.1
    com.apple.driver.AppleEFIRuntime	1.7
    com.apple.iokit.IOHIDFamily	1.8.1
    com.apple.iokit.IOSMBusFamily	1.1
    com.apple.security.TMSafetyNet	7
    com.apple.security.sandbox	220.3
    com.apple.kext.AppleMatch	1.0.0d1
    com.apple.driver.DiskImages	345
    com.apple.iokit.IOStorageFamily	1.8
    com.apple.driver.AppleKeyStore	28.21
    com.apple.driver.AppleACPIPlatform	1.7
    com.apple.iokit.IOPCIFamily	2.7.3
    com.apple.iokit.IOACPIFamily	1.4
    com.apple.kec.corecrypto	1.0
    Model: MacBookAir5,2, BootROM MBA51.00EF.B02, 2 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.5f7
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (
    Bluetooth: Version 4.1.4f2 12041, 2 service, 11 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM256E, 251 GB
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0x1d180000 / 3
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0x1d183000 / 6
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024c, 0x1d182000 / 5
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 8
  2. calerouxz macrumors newbie

    Jan 19, 2013
    My only recommendation is to stop using synapse, instead use the legacy drivers for your mouse. I always had issues with synapse, not only crashing the app itself, but the whole computer (I was quite disappointed once I bought my Naga Epic for my 15inch Macbook Pro), although it does have a nice interface, and nice features, it was generally slow, specially because for some reason my mouse would only accept my settings once synapse opened (and on a 5400 rpm drive, that takes a while), so I was stuck with the default DPI settings for when my machine booted. Needless to say, once I switched to the legacy drivers, my problems were gone. The legacy drivers are much more simplistic than the synapse drivers, and don´t as far as I know support multiple device in the same interface (so you need different drivers for different periferals), but generally they allow you to do the same things as the synapse drivers.

    I am not sure if your specific Mamba is supported by these drivers, because I dont find them for the 2012 edition specifically, but it SHOULD support it.


    If you have some other Razer mice, I suggest you look for their respective legacy drivers and stop using the ever-annoying Razer Synapse software.

    Hope this helps :)
  3. miinzp thread starter macrumors newbie

    Sep 10, 2013
    The problem continues. The solution was to uninstall the software. I contacted the razer and I'm waiting for answers. Thanks for the help!
  4. ThisIsMeh macrumors newbie

    Dec 3, 2013
    Not just me then

    I have this exact same issue. Thank god I'm not the only one.
    I'm running Mac OSX 10.9 on a late 2013 mbp. Razer device is a Deathadder 2013.

    I found the only way to get around this is to start up the machine without the mouse plugged in and after startup is completely complete plug it in and it will work fine. Though you will have to manually change profiles a few times to get them to apply. Flipping frustrating.

    I opened a support ticket with Razer who gave me a few stock standard troubleshooting replies and when that didn't work just ignored me. But not before they told me to go and find some help to restore my entire OS to solve the problem. My macbook was brand new and they never asked a single thing about my setup so that seem a little extreme an option. Really disappointed with their service.

    Did you ever create a support ticket / resolve this issue? If not perhaps you could open one and link this thread so they can have it confirmed it's not a problem isolated to one machine.
  5. rrecio macrumors newbie

    Oct 20, 2008
    Same problem!

    Damn... I'm experiencing the same issue here!
  6. Bear macrumors G3

    Jul 23, 2002
    Sol III - Terra
    Unfortunately new products from Razer tend to not work with their legacy drivers. The synapse issues (and multiple mice failures) were the reasons that I went from a Naga to a Logitech G600.
  7. hahauu macrumors newbie

    Feb 23, 2014
    Same issue

    I have the same issue, I brought a Mamba 2012 mouse and Blackwidow Ultimate keyboard, my new macbook just keep ran into kernel panic while it wakes up from sleep mode or restarts.
  8. CADD16 macrumors newbie

    Nov 19, 2013
    I have been having this problem. I'm using a naga and nostromo. Synapse will completely crash the macbook. I have uninstalled synapse and reinstalled the old drivers and now no crashes for over a month. I noticed that razer had updated synapse recently so I decided to try it again, but after installing it crashed twice within the first ten minutes. So back to the old drivers. I'm thinking of switching to a different brand of mouse.
  9. zach19 macrumors newbie

    May 30, 2014
    anyone find a fix?

    i have the same problem and wondering what you guys have done to fix it...
  10. brand macrumors 601


    Oct 3, 2006
    Did you read the posts prior to yours?
  11. thedeske macrumors 6502a

    Feb 17, 2013
    Life Is Short ;)
  12. zach19 macrumors newbie

    May 30, 2014
    yeah and sorry forgot to specify that I have the 2012 version and the legacy drivers only go up to 10.7 for mac where as i have 10.9.3 (go up to 10.9 for older mamba). Ill give them a try in a bit and hope that even though they are dated that they work.
    Thanks for the quick reply
  13. zach19 macrumors newbie

    May 30, 2014
    Update on my razer mamba 2012 ~ please help

    Well I tried to use the legacy drivers, however they did not recognize my mamba (probably due to them only supporting up to 10.7) and I am force to reinstall synapse 2.0. This of course means it continues to constantly crash. I contacted razer the other week however while they said they would pass me on up the system I never was contacted again. So I contacted them again today and hopefully this person will do their job and help me out

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