Real general erros message

[silberfarb]

Trying to listen to ram.asp audio file via Real Networks 11.0.1. Getting a "general error" message. Help?

 

[Gregg2]

I don't have that app, but just a wild shot in the dark: can you find a plist file associated with it? Move it to your Desktop, then try again.

 

[silberfarb]

Sorry for the rookie query - what's a Plist? It seems the only option i have is to click on an icon to play the audio file.
thanks!

 

[wrldwzrd89]

Plist files are preference files for applications. They live in ~/Library/Preferences, where ~ is your home folder. The one you want is probably called something like com.real.realplayer.plist.

 

[silberfarb]

No such Plist in ~Library/Preferences

 

[Gregg2]

since you call yourself a rookie...

Be aware that there are different Library folders. I know you repeated the path from the post before, but are you sure you went to the correct folder? The Home folder is the one with the house icon. And, the plist name given was just a guess...

 

[silberfarb]

Thanks. I found it and moved it to my desktop. Still getting the error message. Other suggestions?

 

[Gregg2]

Was RN running when you moved the plist file to your Desktop? If so, it was still using that file when you tried again, and therefore you didn't test anything, because you did not allow RN to create a new plist file. If you've rebooted by now, there should be a new plist file in the folder you moved the other one from. That should reset things to default settings. So, try again.

 

[silberfarb]

Tried that too, no difference. Plays easily on PC.

 

[Gregg2]

Are you sure that you don't need a different version to be compatible with your OS (which you haven't identified, by the way) ?