Real Player Won't Run

[psdnavymini]

My mom has a 2003 iMac and she attempted to update her Real Player and it stopped working. I downloaded the correct version for the OS, followed the instructions carefully, rebooted but the Real Player would not work. We opened the website she uses Real Player for and nothing happened. When the program is double clicked, nothing happens.

What could be the reason? Are there filed I haven't deleted? Should I reinstall OSX? It's driving me crazy!!!

Thank you!

 

[Nermal]

No, you should not reinstall OS X

First of all, make a new user account and try it in there. This will narrow it down to a system problem or a user problem.

 

[DeathAxe]

Try to delete the app and its preferences first using an app like uApp http://www.macupdate.com/info.php/id/23414

Also, are you sure the iMac is running Mac Os X 10.3.9 that is required by the latest version?

 

[psdnavymini]

No, you should not reinstall OS X

First of all, make a new user account and try it in there. This will narrow it down to a system problem or a user problem.

I will try this first.

Try to delete the app and its preferences first using an app like uApp http://www.macupdate.com/info.php/id/23414

Also, are you sure the iMac is running Mac Os X 10.3.9 that is required by the latest version?

We actually downloaded the correct version of Real Player. I think my mom tried to update Real Player to the latest version but didn't have the correct OS. When I downloaded Real Player for her it was the correct one.

What does uApp do?

 

[DeathAxe]

What does uApp do?

It removes the application and all its preferences. (similar to AppZapper but free)

 

[psdnavymini]

THANK YOU SO MUCH! This all helped me and my mom's Mac is working better than before!