Hi All, I am having a nightmare with Apple - I have always had Applecare on my existing & previous Macbook Pro's & have always had it confirmed by an agent & on the system. Whenever I have needed any sort of repairs or telephone technical assistance I never had any problems or was asked to provide any further proof regarding my purchases. I had a June 2009 17" UMBP which had Applecare registered replaced under warranty by Apple at one of their London stores at around June 2010. When I enquired about the Applecare situation, the manager informed me that it would be automatically transferred to the replacement machine. I have been having issues with the replacement machine which needs to go in for repair (which can be done under the standard 1 year warranty) but Applecare Telephone has informed me that the Applecare was not transferred over & that they do not normally do that. I have to now ask for a refund for the remaining Applecare & purchase a brand new one. The trouble is that, they are now insisting on a "Proof Of Purchase" which I do not have - I bought a boxed version via ebay from a seller who bought the wrong one - it was all legal & Apple confirmed that it was registered on their system satisfactorily - they even replaced a previous machine on it. Unless I can now provide proof of purchase, they will not now all of a sudden honour my Applecare or any refund I am due even though they verified I had Applecare & had no problems with it in the past. Can they do this retrospective action & what are my options? Does "Proof of Purchase" have to be a sales receipt or can it be anything else? When I told the Applecare person, that I still had the box but may not have the receipt & it was very unreasonable to expect people keep receipts for all their purchases made quite some time ago & as especially as I was never informed to so (and as the Applecare was confirmed to be on their system there was no need to keep a receipt), she agreed but said pretty much it was "too bad" but not in those words. I am at a loss & would welcome any help & assistance on how to deal with this. As long as the item was bought legally, I cannot see why Apple would all of a sudden treat their customers as if they are automatically of dubious character? I feel like being made out to be a thief or something... Many Thanks, Bazzy!