Realaxed Policy on "water damage"??

[acfusion29]

Don't complain about 199.99 because before apples water policy change last year, if your sensor was red you had to buy an off contract phone and spend 600 +.

are you sure?

out of warranty replacement was always $199.

water damage = out of warranty

 

[diamond.g]

are you sure?

out of warranty replacement was always $199.

water damage = out of warranty

I thought with AC+ water damage was covered (one device replacement per year for 49USD each)

 

[ecschwarz]

Did she not purchase AppleCare+?

No, as she had an iPhone 4 and original iPad that held up well, she decided not to opt for AppleCare+ when originally getting the phone. I think since it adds a bit of an "insurance" aspect, it's like the "old days" when you'd skip the $5/month plan from AT&T, especially since AppleCare+ is $99 and they have the $49 deductible.

are you sure?

out of warranty replacement was always $199.

water damage = out of warranty

I'm pretty sure out of warranty replacement, provided you had a phone to return was $199.

I agree with you 100%. I wasn't trying to defend apple (I realize it kinda sounded that way) but my statement was more towards the tripped sensor. They did tests on the sensors and showed it was hard to get a false positive. I think it's crap because one tripped sensor does not mean there is water damage to or in the phone. I never talk on mine in the rain and ensure the openings aren't pointed up in those situations, or in my pocket.

It didn't come across that way - I know those are hard to activate, but Apple has been getting away from them in some instances (the iPad 2 comes to mind). Still, the tripped one was the Dock Connector, which wouldn't exactly be the raindrop-while-talking.

Regardless, I only brought this story up because I was curious of other people's experiences, not the "boo hoo hoo, Apple was mean and everyone who damages their phone deserves a free pass," that a few people seem to think was the intent. Since the original post was regarding the iPod policy, I was wondering if the iPhone had a stricter policy, especially since the 4 and 4S are much easier to get open to inspect for actual evidence of water damage.

For those of you who are curious, she kinda left the matter alone--the home button was working intermittently (about 1 in 20 or so clicks) when she took it in, and now it seems to be working normally.

 

[himynameiscody]

i thought applecare was kind of a waste. if worse came to worse i could spend $200 for a refurbished....that's part the reason i chose an iphone because of the good customer service

 

[ecschwarz]

i thought applecare was kind of a waste. if worse came to worse i could spend $200 for a refurbished....that's part the reason i chose an iphone because of the good customer service

Especially when you consider that AppleCare+ is $99 and then the deductible is $49…then it just becomes a $51 gamble for most folks (and AT&T's own insurance has a $199 deductible). It's a hard sell either way, but I firmly believe in AppleCare for MacBooks...