Recently the speaker in my iPhone stopped working. The phone was never dropped...no water damage... AppleCare warranty still covered. A little on my background I've owned iPhones since first iPhone ever now iPhone 5. I did the basic troubleshooting steps with AppleCare over the phone and concluded it was a hardware defect. They then told me I have two options they ship me a phone... Since I was in a rush I've told the rep id setup a Genius Bar appointment and get it replaced in the store. When I arrived to my appointment, I arrived 10 min early and still had to wait 20 min to be seen. Even tho they weren't busy. The Genius Bar rep who came to see me seems clueless he didn't even Know how to check. My warranty status. Then he asks to explain the problem. He then said he can't see any diagnostics on the phone that speaker isn't working. I told him let me play a video so you can see the problem. He then said sorry sir since I can't see diagnostics can't help you. And was giving me attitude to get lost from his store. I asked to speak to the manager. 30 min later manager came and I explained the issue to him. And he said sorry sir since my tech says they can't find diagnostics can't help you. I suggest you use the phone the way it is. Or options 2 is to check wit your career if you can upgrade to iPhone 5s. This is rather really horrible support and left me with a bad state about Apple. Even tho I've always been a Loyal customer/fan. I am sure what to do in this case?