Really bad lag - 2017 nTB MBP 16gb/256gb

[bhatiak]

Hey,

Every day or two, I'll randomly get these spikes of lag. They can last between 10 to 20 minutes (sometimes longer) and make my MBP feel pretty annoying to use. Everything becomes very sluggish and choppy - things take a bit longer to open - and it just feels awful for a 2000$ device. I've already reset the SMC/NVRAM, so that should be fine.

My MBP is 2017 13" nTB with 16gb/256gb - and I have it plugged into an external 1080p monitor via HDMI.

I used EtreCheck during the most recent lag spike - it happened right after I woke up my laptop. It says performance is excellent, but it definitely does not feel that way.

EtreCheck version: 3.4.6 (460)

Report generated 2017-10-25 18:34:22

Download EtreCheck from https://etrecheck.com

Runtime: 1:54

Performance: Excellent



Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.



Problem: Computer is too slow



Hardware Information: ⓘ

MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro14,1

1 2.3 GHz Intel Core i5 (i5-7360U) CPU: 2-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

8 GB LPDDR3 2133 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 31


Video Information: ⓘ

Intel Iris Plus Graphics 640 - VRAM: 1536 MB

Color LCD 2880 x 1800

R240HY 1920 x 1080 @ 60 Hz


Disk Information: ⓘ

APPLE SSD AP0256J disk0: (251 GB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted> [EFI]: 315 MB

(disk0s2) <not mounted> [APFS Container]: 250.69 GB


USB Information: ⓘ

USB30Bus

VIA Labs, Inc. USB2.0 Hub

VIA Labs, Inc. USB Keyboard

Logitech Gaming Mouse G502

USB31Bus

VIA Labs, Inc. USB3.0 Hub


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Virtual disks: ⓘ

Macintosh HD (disk1s1 - APFS) / [Startup]: 250.69 GB (197.27 GB free)

Encrypted: Yes (Unlocked)

Physical disk: disk0s2 250.69 GB (197.27 GB free)

(disk1s2) <not mounted> [Preboot]: 250.69 GB

Physical disk: disk0s2 250.69 GB

(disk1s3) <not mounted> [Recovery]: 250.69 GB

Physical disk: disk0s2 250.69 GB

(disk1s4) /private/var/vm [VM]: 250.69 GB

Physical disk: disk0s2 250.69 GB



System Software: ⓘ

macOS High Sierra 10.13 (17A405) - Time since boot: about one day


Gatekeeper: ⓘ

Mac App Store and identified developers


Kernel Extensions: ⓘ

/Library/Extensions

[loaded] com.malwarebytes.mbam.rtprotection (3.0 - SDK 10.12) [Lookup]



System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 174 Apple tasks

[running] 106 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 37 Apple tasks

[loaded] 177 Apple tasks

[running] 114 Apple tasks


Launch Agents: ⓘ

[running] com.brother.LOGINserver.plist (? a1772de2 41ad4933 - installed 2017-08-31) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

[running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-09-20) [Lookup]

[running] com.staticz.soundcontrol.agent.plist (Dominic Feira - installed 2017-09-25) [Lookup]


Launch Daemons: ⓘ

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-09-25)

[loaded] com.bearisdriving.BGM.XPCHelper.plist (? dfd10116 307b8b98 - installed 2017-09-30) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-12) [Lookup]

[running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-09-20) [Lookup]

[running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-09-20) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-11) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-08-15) [Lookup]


User Launch Agents: ⓘ

[running] com.spotify.webhelper.plist (Spotify - installed 2017-10-24) [Lookup]

[loaded] com.valvesoftware.steamclean.plist (? 4823d45a d03dc231 - installed 2017-09-07) [Lookup]


User Login Items: ⓘ

Magnet Application

(/Applications/Magnet.app)


Internet Plug-ins: ⓘ

o1dbrowserplugin: 5.41.3.0 (installed 2017-09-06) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-09-21)



Safari Extensions: ⓘ

[enabled] uBlock Origin - Chris Aljoudi/Raymond Hill - https://www.github.com/el1t/uBlock-Safari (installed 2017-08-31)


3rd Party Preference Panes: ⓘ

None


Time Machine: ⓘ

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 250.69 GB Disk used: 53.41 GB

Destinations:

[redacted]TimeMachine [Local]

Total size: 499.88 GB

Total number of backups: 1

Oldest backup: 2017-10-22, 12:24 AM

Last backup: 2017-10-22, 12:24 AM

Size of backup disk: Adequate

Backup size 499.88 GB > (Disk used 53.41 GB X 3)


Top Processes by CPU: ⓘ

35% kernel_task

9% WindowServer

1% opendirectoryd

0% fontd

0% RTProtectionDaemon


Top Processes by Memory: ⓘ

1.04 GB kernel_task

516 MB WindowServer

481 MB PDF Expert

465 MB Microsoft PowerPoint

368 MB Microsoft Outlook


Top Processes by Network Use: ⓘ

Input Output Process name

287 KB 165 KB mDNSResponder

98 KB 2 KB com.apple.WebKit.Networking

22 KB 988 B com.apple.Safari.SafeBrowsing.Service

16 KB 6 KB netbiosd

4 KB 4 KB apsd


Top Processes by Energy Use: ⓘ

11.56 WindowServer

1.14 com.apple.AmbientDisplayAgent

0.78 Microsoft Outlook

0.46 Microsoft Word


Virtual Memory Information: ⓘ

9.90 GB Available RAM

5.82 GB Free RAM

6.10 GB Used RAM

4.08 GB Cached files

6 MB Swap Used


Software installs (last 30 days): ⓘ

Background Music 0.1.1: (installed 2017-09-30)

Sound Control: (installed 2017-09-30)

Microsoft Excel for Mac: (installed 2017-10-10)

Microsoft PowerPoint for Mac: (installed 2017-10-10)

Microsoft AutoUpdate: (installed 2017-10-11)

Microsoft Word for Mac: (installed 2017-10-11)

Microsoft Outlook for Mac: (installed 2017-10-11)



Install information may not be complete.


Diagnostics Events (last 3 days for minor events): ⓘ

2017-10-24 19:28:49 Last shutdown cause: 0 - Power loss

 

[Samuelsan2001]

When it happens again open activity monitor and see what is eating your CPU.

 

[bhatiak]

When it happens again open activity monitor and see what is eating your CPU.

Its always kernel_task

 

[Fishrrman]

When it happens again...
... any change if you power off the external display?

When it happens again...
... any change if you UNPLUG the external display (from the HDMI port)?

 

[Samuelsan2001]

Its always kernel_task

How new is it.? Could it be spotlight indexing? If not you have a rogue process somewhere an OS reinstall may by your best option.

 

[0989383]

Take it into Apple. They'll be able to see the lags in performance using their diagnostic machines... I can't see them arguing with a customer with such a high spec, new machine. Unless you've voided the warranty of course, but I'd say that's also unlikely.

Hardware clearly isn't functioning as it's designed to, which is unacceptable from the machine. I'm sure they'll sort you out with a new replacement to minimise the hassle it's causing you. Keep us updated.

 

[bhatiak]

How new is it.? Could it be spotlight indexing? If not you have a rogue process somewhere an OS reinstall may by your best option.

Its about 2 months old at this point...I think it can be spotlight indexing some times - but that is supposed to show up as "mdworker" or "md something" on EtreCheck/activity monitor. It doesnt always show that during the lag spikes, meaning it cant always be spotlight indexing.
[doublepost=1509045387][/doublepost]

Take it into Apple. They'll be able to see the lags in performance using their diagnostic machines... I can't see them arguing with a customer with such a high spec, new machine. Unless you've voided the warranty of course, but I'd say that's also unlikely.

Hardware clearly isn't functioning as it's designed to, which is unacceptable from the machine. I'm sure they'll sort you out with a new replacement to minimise the hassle it's causing you. Keep us updated.

Yeah, I may likely just do that - currently busy with university, so I haven't gone in yet. But, I'm definitely going to go in the next few weeks or so.

 

[bhatiak]

When it happens again...
... any change if you power off the external display?

When it happens again...
... any change if you UNPLUG the external display (from the HDMI port)?

It happened when I plugged in my external display today - so I plugged it out and it went away. Then I plugged it back in, it came back, and I had to wait some time for it to go away. This is strange, its a 1080p monitor, nothing a MBP should struggle with this day in age...any ideas?