I created a file using all the official realplayer software back when I was the webmaster at my job 8 years ago. I just realized I needed one of the files I created back then. I updated to RealPlayer SP and Converter and tried to play the file. RealPlayer gave me a "general error message" when I tried to open the file, and the converter wouldn't recognize the file, which made it impossible to convert it. I've just spent the entire morning on the phone with Real, only to have the blow me off (the program didn't update properly on my machine and I should deinstall and reinstall and try again, even though I've had the same problem on two separate machines!). Bottom Line: can anyone resurrect the attached file?