Rebuild error [-18000]. Tried everything (?)

Discussion in 'Mac Apps and Mac App Store' started by head4heights, Jul 20, 2014.

  1. head4heights macrumors newbie

    Joined:
    Jul 20, 2014
    Location:
    Surrey (UK)
    #1
    At first Outlook just crashed when I Quit.
    A few days later it refused to open "There is a problem with the office database..." and it offered a rebuild... which fell over on step 4 [-18000]
    So using MS Database Util I created a new identity, set it to be default.
    Copied the previous identity folders to the new.
    Rebuild... which fell over on step 4 [-18000]
    And so it has gone. No matter what I try.
    I even copied each database folder over one at a time and rebuilt after each copy. Which had limited success. Contacts, Events, Mail Accounts, Notes and Signatures all now appear in the new identity within Outlook. But add say Folders, and it fails.

    It may be that Folders relies upon one of the other mail folders (Messages, Message Sources, Message Attachments) but how would I know? Does anyone?

    It's serious stuff for me - a decade+ of my life hangs in the balance and after 10 years of using MS Windows based products without having a calamity like this I am unimpressed with the OS X offering.

    Having delved into the file system of Outlook 2011 it reminds me of the un-lamented Outlook Express which had a poor reputation for reliability which I would attribute to having (way fewer) folders and many files containing different parts of the whole. The single .PST file of Windows Outlook hasn't missed a beat on my ancient WinTel box for years. This is a new Mac with new software.

    I'll dismount (or should that be eject) myself from my horse and see if anyone can offer any sage advice.
     
  2. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #2
    Perhaps the recommendations in this thread at the Microsoft Community may be of some assistance.

    Be sure to back up all critical data, always.
     
  3. head4heights thread starter macrumors newbie

    Joined:
    Jul 20, 2014
    Location:
    Surrey (UK)
    #3
    Yup... thanks but I've been there, done that. It's perhaps unhelpful but inevitable too that the versions of OS X and Office move on so swiftly. The posting is of 2012 vintage and... well I guess you get my drift :)
     
  4. VolvoMac macrumors newbie

    Joined:
    Jul 27, 2005
    Location:
    North of Dallas
    #4
    I would double check permissions. Verify that you have the same permissions set for the database files ~/documents/Microsoft User Data/Office 2011 Identities/

    If the permissions for you as a user differs or are incorrect this could happen. It always fell over for me at step 4 towards the end until I went through and redid the permissions on the directories.
     
  5. head4heights thread starter macrumors newbie

    Joined:
    Jul 20, 2014
    Location:
    Surrey (UK)
    #5
    That sounds interesting Volvomac... I wouldn't know what the permissions are supposed to be which makes checking them a little pointless. Unless you mean to run Disk Utility>Verify Disk Permissions, in which case I can just about manage it. OS X is still a bit new to me.
     

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