Like I posted in the other thread you started, you traded in a XS Max. There's no way they're gonna give you 1K in trade-in for a 3 year old phone. That's why there is a revised amount.
It's not a normal trade in, its a promotion where the XS Max is explicitly listed with a $1000 trade in value. Apple's site matches this if you select any Pro model, select AT&T as your carrier, and trade in an XS Max.
This whole 3rd party trade-in seems like a bit of a racket if you ask me. They’re probably going off the premise that most people don’t fight it and assume “Apple” knows best but little do they know that it’s a 3rd party working in cahoots with Apple to maximize profits.
Nicely done with the extra bubble wrap. I took pics and used some extra tape after boxing it up. I legit thought my trade was in pristine shape prior to shipping it out. I even cleaned some of the dust from crevices with a q-tip 😂.
That's awesome! Silly me for thinking I could trust our friends at "Apple".
I know someone that got $800 trade in value for a iPhone 10 at the AT&T store so doesn’t sound like a good deal to me.
Big difference though. The carriers give you credits on your bill whereas apple gives you an actual refund on the credit card you made the iPhone 13 purchase with. So carriers will offer more money but won’t give you $800 cash and just give you credits on your phone bill.
Light scratches should be ok. They list the criteria on the receipt when you trade in, here's a copy of mine. My trade in credit was listed lower than it should be on the bottom but AT&T said it should be taken care of.
What was the timeframe between the third-party trade-in service receiving the phone and you getting this email?
