Received my new iMac Quad-Core i7

Nitrus

macrumors member
Original poster
Nov 20, 2009
54
0
DENTED & SCRATCHED!





This has not been a good Mac "FIRST EXPERIENCE" for me.

Think they will replace it? It feels used to me. After spending 2,200 bucks, I was expecting perfection out of the box.
 

Nitrus

macrumors member
Original poster
Nov 20, 2009
54
0
They're closed right now.

I guess its after hours... I'm so saddened by this. I just got it today, and the box was totally fine! I'm wondering if this happened during the BUILT TO ORDER process? GRRR...
 
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Nitrus

macrumors member
Original poster
Nov 20, 2009
54
0
:/

Will they send a new one at first, or will have to send this one in and be without a computer, and possibly wait another month?
 
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andalusia

macrumors 68030
Apr 10, 2009
2,945
6
Manchester, UK
Might they not say 'You could have dented that yourself and just wanted a new one, you cannot prove that it was dented before you recieved it'...?
 
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RedTomato

macrumors 601
Mar 4, 2005
4,030
325
.. London ..
Might they not say 'You could have dented that yourself and just wanted a new one, you cannot prove that it was dented before you recieved it'...?
Most countries have laws saying if you order something delivered, you have the right to send it back within a few days, no reason needed. Act quickly and you'll be fine.

Here, the OP is saying it arrived in a damaged condition. Notify Apple as quickly as possible, ideally within 24 hours, and almost certainly within a week, and they will sort it out.
 
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Nitrus

macrumors member
Original poster
Nov 20, 2009
54
0
Easy.

The base has no scratches at all where that ding is!

These are manufacturer defects.

I'm guessing they gave this thing to some lazy tech, who didn't care what he/she was doing during the built to order process.

It does run fine, but it just really pisses me off that they would try to pass this off on the customer.

I'm not rich, and this was very expensive!
 
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redAPPLE

macrumors 68030
May 7, 2002
2,615
2
2 Much Infinite Loops
scratched and even the logo is the other way around.. *tztztztztz*

i feel for you. i hope you get a replacement immediately, so you can give us i7 iMac possible buyers information, how the good (and hopefully not bad) the iMac is.
 
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Nitrus

macrumors member
Original poster
Nov 20, 2009
54
0
scratched and even the logo is the other way around.. *tztztztztz*

i feel for you. i hope you get a replacement immediately, so you can give us i7 iMac possible buyers information, how the good (and hopefully not bad) the iMac is.
No, it's right!

Not sure why it came out backwards in the picture. I took that one with photobooth and a webcam.
 
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Nitrus

macrumors member
Original poster
Nov 20, 2009
54
0
Other than that...

I am really enjoying this iMac and OSX. I really don't plan on going back to windows anytime soon.
 
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Nitrus

macrumors member
Original poster
Nov 20, 2009
54
0
I talked to Apple today.

They are sending me a new one, no questions asked. They were very cool about it, and told me that scratches/dents are unacceptable.

They will also be sending the new one overnight, free of charge!

I am a very happy camper. Thank you, Apple!
 
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juliancs

macrumors 6502
Aug 24, 2006
419
1
Make sure you get a free remote! Make a fuss..that's absurd. I recently bought an Euphonix MC Mix and it had a scratch on it. Very slight and cosmetic, and I had too many projects to do so I left it. But something of this magnitude I would kick up a storm about.
 
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Bryan Bowler

macrumors 68040
Sep 27, 2008
3,780
3,585
They are sending me a new one, no questions asked. They were very cool about it, and told me that scratches/dents are unacceptable.

They will also be sending the new one overnight, free of charge!

I am a very happy camper. Thank you, Apple!
Apple's customer service is one of the best around. Glad they took care of you!

Bryan
 
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Nitrus

macrumors member
Original poster
Nov 20, 2009
54
0
Make sure you get a free remote! Make a fuss..that's absurd. I recently bought an Euphonix MC Mix and it had a scratch on it. Very slight and cosmetic, and I had too many projects to do so I left it. But something of this magnitude I would kick up a storm about.
It's too late for that. I'm getting one of those from Santa anyway!
 
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Nitrus

macrumors member
Original poster
Nov 20, 2009
54
0
Yay!

Well, i got me new iMac, and its 100% perfect this time.

Apple was also nice enough to even give me the Black Friday discount, since my iMac was sitting in their warehouse limbo. (my argument)
 
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bprice

macrumors member
May 28, 2007
74
0
LA, Ca.
Make sure you get a free remote! Make a fuss..that's absurd. I recently bought an Euphonix MC Mix and it had a scratch on it. Very slight and cosmetic, and I had too many projects to do so I left it. But something of this magnitude I would kick up a storm about.
Julian I take it you have Logic.Do you have a iMac i7?if so how's it running.? Is it multithreading.? Vitual cores?How does ii do on plug hogs like Kontakt, Battery(if you have them of course).Thanks

BP
 
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juliancs

macrumors 6502
Aug 24, 2006
419
1
Julian I take it you have Logic.Do you have a iMac i7?if so how's it running.? Is it multithreading.? Vitual cores?How does ii do on plug hogs like Kontakt, Battery(if you have them of course).Thanks

BP
Hi BP

I will be getting my i7 in January, and will post up a review then geared towards musicians. I fun a full set of EWQL plugins while running a video over it (I write for picture) so I'll be sure to run it through it's paces!
 
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arcangel6

macrumors regular
Aug 21, 2008
178
4
Wisconsin
I decided to wait on pulling th i7 trigger. Apple seems to have some issues to work out. Nothing that seems insurmountable but I will wait a little longer.

Joe
 
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