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Received my order and already have problems

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DomKud

macrumors member
Original poster
Nov 19, 2018
58
18
Ridiculous. I think I am done with this. Going to PC. I just received my mini today. Spent 3400$ on it and I have so far experienced screen flickering, bluetooth connectivity/sensitivity issues, and freezing. Oh, and not to mention, doesn't recognize my monitor half the time after booting. Literally has a mind of its own and recognizes my monitor 10 mins later.

This is absolutely absurd. So annoyed.

Anyone else experience this? and if so, what do I do about this? Simply return? is this a software or a hardware issue?
 
F-Train said:
At this point, within hours of receiving the computer, you have vented and complained on at least three different threads; indeed, if I recall, more than three. That isn't healthy. Better to get rid of the thing, asap.
Click to expand...

Well, its because I was really looking forward to the mini. No one likes to spend money on a product only to find out it has multiple problems. Where is the QC! And I dont know what to do. Order another mini and hope that it comes without problems? or wait till 2019 and see if they rectify the issues?
 
I think OP is just trolling. He asked about "common problems" before he even "placed the order".

Not in one comment has he said that he has contacted Apple, taken the Mini to the Genius Bar, etc.

Post a picture showing this post on your screen with the Mini in the picture, or it didn't happen. ;)

I recently got a iMac Pro for work. The first one was semi-DOA (dead screen, but otherwise apparently fine - you could get the audio setup), I called Apple Support. The first support person was a dud, the next one was great, and stayed on the case so that I talked to the same person on multiple calls.

The support guy recommended return rather than repair saying "I wouldn't want to have a brand new computer repaired". I returned it to B&H, who cross-shipped a replacement, which has had no problems. The repair would have taken time, and actually I was in a better position with it bought from B&H because they had stock and Apple did not (custom configuration, but choose one that B&H stocks.)

You at least need to put forth some effort to let Apple remedy the problem. Call support or make a Genius Bar appointment.

I have a late 2012 Mini i7. It's been a great little machine, and that particular model is a gem. It's been having some trouble with driving monitors lately, but I've been running it with the video over-clocked for years - Samsung ultra-wide plus a 1040p monitor. Actually, the author of the patch for that gave up starting with Mojave, so I'd been running the screen at 30Hz, which is still over-spec. So, sometimes now you have to reboot it when the screen wigs-out. It probably needs a good cleaning, I've been afraid to because I've depended on it for work. I'll clean it soon. It seems to have problems when it gets hot.

6 years of good service, I can't complain.

As well, a late 2008 Aluminum Macbook that is still kicking no problems. Never had a problem with it, save for a hard drive that eventually started to die. I replaced it with a hybrid drive. (I replace the Mini Fusion drive(s) with a flash drive to improve performance and extend it's useful life, as well.)

I've no experience with the new Mini. We considered it, but for not that much more we got one of the best, big, bright screen available, 64GB of RAM, 8 cores instead of 6, and a real workstation Xeon processor. It's more costly but a better value overall.
 
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jtara said:
I think OP is just trolling. He asked about "common problems" before he even "placed the order".

Not in one comment has he said that he has contacted Apple, taken the Mini to the Genius Bar, etc.

Post a picture showing this post on your screen with the Mini in the picture, or it didn't happen. ;)

I recently got a iMac Pro for work. The first one was semi-DOA (dead screen, but otherwise apparently fine - you could get the audio setup), I called Apple Support. The first support person was a dud, the next one was great, and stayed on the case so that I talked to the same person on multiple calls.

The support guy recommended return rather than repair saying "I wouldn't want to have a brand new computer repaired". I returned it to B&H, who cross-shipped a replacement, which has had no problems. The repair would have taken time, and actually I was in a better position with it bought from B&H because they had stock and Apple did not (custom configuration, but choose one that B&H stocks.)

You at least need to put forth some effort to let Apple remedy the problem. Call support or make a Genius Bar appointment.

I have a late 2012 Mini i7. It's been a great little machine, and that particular model is a gem. It's been having some trouble with driving monitors lately, but I've been running it with the video over-clocked for years - Samsung ultra-wide plus a 1040p monitor. Actually, the author of the patch for that gave up starting with Mojave, so I'd been running the screen at 30Hz, which is still over-spec. So, sometimes now you have to reboot it when the screen wigs-out. It probably needs a good cleaning, I've been afraid to because I've depended on it for work. I'll clean it soon. It seems to have problems when it gets hot.

6 years of good service, I can't complain.

I've no experience with the new Mini. We considered it, but for not that much more we got one of the best, big, bright screen available, 64GB of RAM, 8 cores instead of 6, and a real workstation Xeon processor. It's more costly but a better value overall.
Click to expand...

/thread ended once pictures requested.
 
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Being a bit harsh on the OP here? Sounds like real problems with a new product. OK so maybe a bit of a negative prejudice (e.g. what problems am I likely to find when I get it?) but then again that’s exactly why I personally read the forums before and after buying something...

But yes the answer is obvious take it into apple store and either get them to fix it or it they can’t / you don’t want to, just hand it back and go buy a PC. You’ll probably still have problems with that but at least more $ in your pocket.

My journey with Macs over last decade is that I don’t mind paying some Apple tax but precisely because I don’t want the hassle of doing IT admin/fixing intruding into my personal life & time. These days the Apple tax seems higher % but the amount of “it just works” is lower. My macs include a 2017 iMac with Bluetooth issues, very old Mac mini I was going to replace but not sure now. By pimping up various old Macs I’ve kept them going for a decade now, probably less easy these days.
 
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wardie said:
Being a bit harsh on the OP here? Sounds like real problems with a new product. OK so maybe a bit of a negative prejudice (e.g. what problems am I likely to find when I get it?) but then again that’s exactly why I personally read the forums before and after buying something...

But yes the answer is obvious take it into apple store and either get them to fix it or it they can’t / you don’t want to, just hand it back and go buy a PC. You’ll probably still have problems with that but at least more $ in your pocket.

My journey with Macs over last decade is that I don’t mind paying some Apple tax but precisely because I don’t want the hassle of doing IT admin/fixing intruding into my personal life & time. These days the Apple tax seems higher % but the amount of “it just works” is lower. My macs include a 2017 iMac with Bluetooth issues, very old Mac mini I was going to replace but not sure now. By pimping up various old Macs I’ve kept them going for a decade now, probably less easy these days.
Click to expand...
I just bought a $3500 MacBook Pro and it had all kinds of issues. Apple replaced it and now the new one is perfect. That’s really the only solution here is an exchange.
 
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wardie said:
Being a bit harsh on the OP here? Sounds like real problems with a new product. OK so maybe a bit of a negative prejudice (e.g. what problems am I likely to find when I get it?) but then again that’s exactly why I personally read the forums before and after buying something...

But yes the answer is obvious take it into apple store and either get them to fix it or it they can’t / you don’t want to, just hand it back and go buy a PC. You’ll probably still have problems with that but at least more $ in your pocket.

My journey with Macs over last decade is that I don’t mind paying some Apple tax but precisely because I don’t want the hassle of doing IT admin/fixing intruding into my personal life & time. These days the Apple tax seems higher % but the amount of “it just works” is lower. My macs include a 2017 iMac with Bluetooth issues, very old Mac mini I was going to replace but not sure now. By pimping up various old Macs I’ve kept them going for a decade now, probably less easy these days.
Click to expand...

"Ridiculous. I think I am done with this. Going to PC.

This is absolutely absurd. So annoyed."

Come to a Mac Forum and berate said products, of course there will be harshness. Not to mention not much merit is given to people that have been members for less than a month and do nothing but complain about any Apple product they allegedly have problems with.
 
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DomKud said:
Ridiculous. I think I am done with this. Going to PC. I just received my mini today. Spent 3400$ on it and I have so far experienced screen flickering, bluetooth connectivity/sensitivity issues, and freezing. Oh, and not to mention, doesn't recognize my monitor half the time after booting. Literally has a mind of its own and recognizes my monitor 10 mins later.

This is absolutely absurd. So annoyed.

Anyone else experience this? and if so, what do I do about this? Simply return? is this a software or a hardware issue?
Click to expand...
And i'm one of the few who doesn't think you're trolling and I believe you. Last week I cancelled my order for the i5/8/256 MM from Amazon and keep my 2012 Mini, not because of you but because of all the other various threads created by legit members who are experiencing either coil whine noise, Bluetooth issues, 3rd party device issues, unexplained lockups, T2 crashes or some other type of issues. I would also be pissed if I was looking forward to receiving my computer and paying a lot more than what it would cost me to build my own PC monster or buy something off the shelf. We buy Apple because we like the OS and the way the equipment looks and runs and are willing to pay above and beyond what you can get elsewhere. So when problems do arise an especially after spending $3400, yeah I would probably vent as well and would return it.

The next step for you is either to return everything if you are within the return window or just get an exchange and give it another try.
 
I feel you op. My i9 was a dud.
I ordered a mini and 13” but i’m really cautios, checked all threads and will test it thoroughly when i receive them.
If they dont work flawless, i’m done with 2018 macs and getting a 2nd hand 2012 cheesegrater

I’ve been on these forums for a decade since my first mac and i’ve been marked a troll because I complained about it and asked MM questions before hand.

However, F-trains advice is sound - return it asap
 
jtara said:
I think OP is just trolling. He asked about "common problems" before he even "placed the order".

Not in one comment has he said that he has contacted Apple, taken the Mini to the Genius Bar, etc.

Post a picture showing this post on your screen with the Mini in the picture, or it didn't happen. ;)

I recently got a iMac Pro for work. The first one was semi-DOA (dead screen, but otherwise apparently fine - you could get the audio setup), I called Apple Support. The first support person was a dud, the next one was great, and stayed on the case so that I talked to the same person on multiple calls.

The support guy recommended return rather than repair saying "I wouldn't want to have a brand new computer repaired". I returned it to B&H, who cross-shipped a replacement, which has had no problems. The repair would have taken time, and actually I was in a better position with it bought from B&H because they had stock and Apple did not (custom configuration, but choose one that B&H stocks.)

You at least need to put forth some effort to let Apple remedy the problem. Call support or make a Genius Bar appointment.

I have a late 2012 Mini i7. It's been a great little machine, and that particular model is a gem. It's been having some trouble with driving monitors lately, but I've been running it with the video over-clocked for years - Samsung ultra-wide plus a 1040p monitor. Actually, the author of the patch for that gave up starting with Mojave, so I'd been running the screen at 30Hz, which is still over-spec. So, sometimes now you have to reboot it when the screen wigs-out. It probably needs a good cleaning, I've been afraid to because I've depended on it for work. I'll clean it soon. It seems to have problems when it gets hot.

6 years of good service, I can't complain.

As well, a late 2008 Aluminum Macbook that is still kicking no problems. Never had a problem with it, save for a hard drive that eventually started to die. I replaced it with a hybrid drive. (I replace the Mini Fusion drive(s) with a flash drive to improve performance and extend it's useful life, as well.)

I've no experience with the new Mini. We considered it, but for not that much more we got one of the best, big, bright screen available, 64GB of RAM, 8 cores instead of 6, and a real workstation Xeon processor. It's more costly but a better value overall.
Click to expand...

Trolling? lol You're hilarious. 1) I did research before putting in an order of $3,400. You know what the buying behaviour process is? Starts with need recognition, then goes to search. I researched if buying this mac is a good thing. Some people don't have that type of money to throw away. Hence why I asked the questions on this forum before buying. 2) Found I have about 75% of the common problems people say they experience on this forum. How is that trolling?

My reasons for posting this much are not to discourage others from ordering the product, rather, to find a resolution for my problem as well as possibly helping someone else make a decision if the mini is right for them. I am simply sharing my experiences (just like everyone else on this forum). No one is trolling. No one is fake. This is a real problem that should be addressed by the company.

  • Screen Flickering (now it stopped, I am sure it will come back though)
  • Monitor doesnt recognize after reboot (probably because it does not recognize my Bluetooth even)
  • Bluetooth disconnects or sometimes does not even connect
  • and Occassional freezing
This is not me trolling. I purchased an almost fully upgraded mini. Only to find the same problems others complained about in this forum. So next time, try not to call someone out for simply trying to get a resolution to their problem, asking for help from a community.
 
wardie said:
My journey with Macs over last decade is that I don’t mind paying some Apple tax but precisely because I don’t want the hassle of doing IT admin/fixing intruding into my personal life & time. These days the Apple tax seems higher % but the amount of “it just works” is lower. My macs include a 2017 iMac with Bluetooth issues, very old Mac mini I was going to replace but not sure now. By pimping up various old Macs I’ve kept them going for a decade now, probably less easy these days.
Click to expand...

That's kind of become my view. We've used Apple products a long time. I had an early iMac which I replaced with a 2012 i7 Mini. While the Mini is getting long in the tooth, it has worked without zero problems. Between us we've had several iPhones, iPads, etc. We've had to return/exchange our last 3 Apple purchases. I bought an iPhone X as a birthday present for my wife; would not hold a gps signal. I'd pull out my old 5s and have no issues with mapping. I didn't think a Mini replacement was ever going to appear and purchased a 27" iMac last spring. Would not stream anything video or audio source after walking up from a sleep. Had to be restarted. Seemed likely it was just some software bug but I spent hours and hours on the phone with Apple Tech folks; did resets, re-installs of the OSX, etc. They wanted me to take it to the Genius bar at the nearest store; not that convenient for me by I was willing. They couldn't set up an appointment until long past the 14-day return date. Didn't want to return it but decided it had to go back while it was still in the return period. Went back to the Mini. Purchased a new Mini that was DOA and within about 5 minutes of being on the phone with Apple tech folks they said it needed to be replaced. I know their are always isolated problems with stuff like this from every company. And perhaps we've just had a string of bad luck. But it's certainly given me the impression that Apple is having more issues with quality control. That said, I'm not sure there is any better alternatives. I'd rather have an iPhone that has to be replaced than a Samsung that starts fires. Windows 10 is certainly an improvement over earlier versions, many of which were complete disasters. But you're still likely to end up searching for and installing the latest drivers and needing to do quite a bit of maintenance. And what company is really making reliable Windows machines at reasonable prices. While I think Apple has slipped, it's still probably as good a bet as any.
 
Heat_Fan89 said:
And i'm one of the few who doesn't think you're trolling and I believe you. Last week I cancelled my order for the i5/8/256 MM from Amazon and keep my 2012 Mini, not because of you but because of all the other various threads created by legit members who are experiencing either coil whine noise, Bluetooth issues, 3rd party device issues, unexplained lockups, T2 crashes or some other type of issues. I would also be pissed if I was looking forward to receiving my computer and paying a lot more than what it would cost me to build my own PC monster or buy something off the shelf. We buy Apple because we like the OS and the way the equipment looks and runs and are willing to pay above and beyond what you can get elsewhere. So when problems do arise an especially after spending $3400, yeah I would probably vent as well and would return it.

The next step for you is either to return everything if you are within the return window or just get an exchange and give it another try.
Click to expand...

Thanks. And ya, I aint trolling. These problems do exist and have personally experienced about 75% of the problems others are speaking about on the forum. I am already in the middle of wiping out the computer to take back to apple. Can't say I am not disappointed about all of this.
 
Spoon! said:
I just bought a $3500 MacBook Pro and it had all kinds of issues. Apple replaced it and now the new one is perfect. That’s really the only solution here is an exchange.
Click to expand...

Replacements outside US and for BTO models take more time tho... I bought an i9 that turned out faulty in september (bought in august, i received it in late september), and it took so much time to sort out a refund with apple and to order new one that i still don't have it. So that's now almost two months with a faulty computer and another month without.
 
Steve686 said:
"Ridiculous. I think I am done with this. Going to PC.

This is absolutely absurd. So annoyed."

Come to a Mac Forum and berate said products, of course there will be harshness. Not to mention not much merit is given to people that have been members for less than a month and do nothing but complain about any Apple product they allegedly have problems with.
Click to expand...

Are you serious? Oh, because you have been a member of this site for years, gives you more authority over new members? I joined this forum because I was considering buying a 2018 mini and wanted to do research before spending this amount of money on a machine. Do nothing about the problem? ITS A NEW COMPUTER! What would you expect me do? Call apple support, be on phone for 2 days to find a resolution? Bluetooth problems, flickering screen, occasional freezing....If I already researched on this forum and saw that the only resolution to the Bluetooth problem that some are experiencing is a dongle, what good is calling the company going to do? I simply still kept my order after reading all the comments because I too was thinking "hey, this happened to them, doesn't mean it's going to happen to me". But here we are, it happened. So don't say "allegedly having problems with". Read all the comments in the forum. Didn't just happen to me. There's you're proof.
 
DomKud said:
Thanks. And ya, I aint trolling. These problems do exist and have personally experienced about 75% of the problems others are speaking about on the forum. I am already in the middle of wiping out the computer to take back to apple. Can't say I am not disappointed about all of this.
Click to expand...
giphy.gif
 
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Starship67 said:
Apples QC is just fine. Probably user error. I’d almost be willing to put money on it.
Click to expand...

LOL serious? User error. Same user error that all the others with similar problems are facing on this forum? Quality control is fine? Clearly not. I am not an idiot. I am not coming from PC. I have had 2 other minis in the past. Even writing this on my 2014 mini, which has ZERO problems since purchasing. Bluetooth is smooth as butter. So put your money where your mouth is and transfer to my PayPal account. Release it when I show you proof? You're hilarious (user error). Maybe you haven't read other threads on this forum. I suggest you do that before commenting on my thread.
 
I feel for you, that really blows. I have bled apple since I was 12 and received my first Apple IIe, so I get it. There have been ebbs and flows along the way, and TBH I feel like things are going the way of Microsoft in the 90s. I don't think that your issues are problematic throughout the line, but clearly you machine is not up to expectations. IF you can I would exchange it, they do a pretty good job over the phone exchanging if you don't have an Apple store nearby. I don't think you will be any happier with PC, but... Good luck either way.
 
OP wrote:
"I did research before putting in an order of $3,400."

Why would anyone spend $3,400 for a Mac Mini...?
(dude, that's a serious question)

Edit:
But serious questions deserve serious replies.
Take it back.
Get a refund.
Get something else -- an iMac, or perhaps you'd better get a Windows box...
 
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DomKud said:
LOL serious? User error. Same user error that all the others with similar problems are facing on this forum? Quality control is fine? Clearly not. I am not an idiot. I am not coming from PC. I have had 2 other minis in the past. Even writing this on my 2014 mini, which has ZERO problems since purchasing. Bluetooth is smooth as butter. So put your money where your mouth is and transfer to my PayPal account. Release it when I show you proof? You're hilarious (user error). Maybe you haven't read other threads on this forum. I suggest you do that before commenting on my thread.
Click to expand...

I said I almost would be willing to bet. Maybe you do have some issues. But no need to get so worked up. Your gonna have a stroke. Anyway, hope your issues resolved. Have a good one.
 
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