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Pjoseph

macrumors member
Original poster
Mar 9, 2009
69
5
finally received mine today from fedex only to open it to find the actual iphone box was not just opened but ripped everything was inside but still im sending it back, so strange to me.
 
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I had the same issue with my 13 Pro Max. The seal was ripped off. I am in the process of returning it. I made sure to videotape the unboxing and showed every angle of the box so they knew that it was done before it got to me. Also they only had a thin piece of white paper over the phone box and no other kind of protection. They tried to get me to open the phone’s box to see if it the phone was damaged but I refused and requested a return.
 
Poor delivery is the main reason why I much prefer picking up expensive stuff on my own rather than letting it get delivered unless I literally cannot do that. Delivery company nowadays give much less than zero regard to the parcel they handle.
 
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I had the same issue with my 13 Pro Max. The seal was ripped off. I am in the process of returning it. I made sure to videotape the unboxing and showed every angle of the box so they knew that it was done before it got to me. Also they only had a thin piece of white paper over the phone box and no other kind of protection. They tried to get me to open the phone’s box to see if it the phone was damaged but I refused and requested a retur

I had the same issue with my 13 Pro Max. The seal was ripped off. I am in the process of returning it. I made sure to videotape the unboxing and showed every angle of the box so they knew that it was done before it got to me. Also they only had a thin piece of white paper over the phone box and no other kind of protection. They tried to get me to open the phone’s box to see if it the phone was damaged but I refused and requested a return.
same mine had the white paper on it, good call with the video taping. So i wonder if Verizon is sending them out that way?
 
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same mine had the white paper on it, good call with the video taping. So i wonder if Verizon is sending them out that way?
but all i want is the same phone so i am not sure why they would give me a hard time, i got disconnected 3 times today with a verizon agent so im just going into the store tomorrow.
 
iphone 7.jpg

who opens an iphone like that, iplan to bring my old boxes as proof i would never open like that
 
but all i want is the same phone so i am not sure why they would give me a hard time, i got disconnected 3 times today with a verizon agent so im just going into the store tomorrow.

Don’t waste your time going into the store. They just directed me back to calling them.
 
same mine had the white paper on it, good call with the video taping. So i wonder if Verizon is sending them out that way?

They are shipping with the paper, according to what one of the reps told me. I hope Verizon does a better job monitoring packaging to prevent these types of issues.
 
When I received mine, the mailing box was perfect but one of the seals on the phone box was pulled away, not torn off, and my phone was half out of the iPhone box. I kept it as there was nothing wrong with the phone. I did make Apple aware that the seal on their box doesn't hold that well during shipping.
 
When I received mine, the mailing box was perfect but one of the seals on the phone box was pulled away, not torn off, and my phone was half out of the iPhone box. I kept it as there was nothing wrong with the phone. I did make Apple aware that the seal on their box doesn't hold that well during shipping.
This year, they did not put any plastic sealing around the box as they are "environment friendly" company.
 
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Fedex is weird AF, they also ask for ID when you ship with them. It is a private company, and even USPS does not require ID
I think FEDEX started to ask ID because of that one incident that happen few years ago. Prior to that they never did.
 
just an update they did take the phone back at local verizon store, i did not want to chance it getting lost and being on the hook.
 
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just an update they did take the phone back at local verizon store, i did not want to chance it getting lost and being on the hook.
i also thought it was odd that fedex just left the phone on the front step, i was not even home i thought i would have to sign for sure
 
Always something with fedex. My pro max has been at the destination facility since last night. Still no movement. They caused issues 2 weeks ago with my watch delivery.
I made 60+ calls to their facility and CS just to get my watch! It was a cluster!
 
just an update they did take the phone back at local verizon store, i did not want to chance it getting lost and being on the hook.

That’s awesome! I had Verizon notate my account for them to take it back at store as well. Make sure that your restocking fee will be waived.
 
Did you do your trade in in the store as well? We’re you credited the original quoted amount?
 
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I think FEDEX started to ask ID because of that one incident that happen few years ago. Prior to that they never did.
Do you think they have the right to do it? and how can they keep our info safe? I refuse to use Fedex. This is U.S. not China
 
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