Just thought I’d report on my recent experience with Apple After Sales Service and Apple Care+ here in France:
12.59 get a text from my wife that she’s dropped her XS Max and shattered the screen so can I arrange the repair for her (Note: she’s quite capable of doing this sort of thing for herself but I have all the details to hand on my Mac).
13.05 Online, already checked Apple care status and I’m looking at appointments for this afternoon in their fabulous store on the Champs-Élysées. Opera and La Défense have slots available too but are further away.
Quick couple of exchanges with her and we book an appointment at the Genius Bar for 14.05.
14.00 She presents herself at the genius bar, she disables 'Find my iphone' and drops the phone off.
15.15 Picks up repaired phone and pays the €29 excess not covered by Apple Care Plus.
Simply astonishing service!
To add, I have had the screen replaced twice on my Macbook Pro under Apple care, both times in less than 3 days (no charge either time).
I had the battery replaced in my son’s 6S in 1.5 hours (€49)
That's it just sharing something nice about Apple for a change.
I know we complain about this or that, about how this could be better and how that isn’t as good as it was.
But tell me any other company in the world where you can get service like that? I really don’t believe it exists.
(And as a final note, this is a country where After Sales Service usually means they put it in a bag for you, so this is doubly exceptional.)
Thank you Apple.
Your products aren’t cheap buy they are worth every penny to me.
12.59 get a text from my wife that she’s dropped her XS Max and shattered the screen so can I arrange the repair for her (Note: she’s quite capable of doing this sort of thing for herself but I have all the details to hand on my Mac).
13.05 Online, already checked Apple care status and I’m looking at appointments for this afternoon in their fabulous store on the Champs-Élysées. Opera and La Défense have slots available too but are further away.
Quick couple of exchanges with her and we book an appointment at the Genius Bar for 14.05.
14.00 She presents herself at the genius bar, she disables 'Find my iphone' and drops the phone off.
15.15 Picks up repaired phone and pays the €29 excess not covered by Apple Care Plus.
Simply astonishing service!
To add, I have had the screen replaced twice on my Macbook Pro under Apple care, both times in less than 3 days (no charge either time).
I had the battery replaced in my son’s 6S in 1.5 hours (€49)
That's it just sharing something nice about Apple for a change.
I know we complain about this or that, about how this could be better and how that isn’t as good as it was.
But tell me any other company in the world where you can get service like that? I really don’t believe it exists.
(And as a final note, this is a country where After Sales Service usually means they put it in a bag for you, so this is doubly exceptional.)
Thank you Apple.
Your products aren’t cheap buy they are worth every penny to me.