they told me it would have snow leopard on it which i wanted, but it has lion which i didn't want because my ms office 2004 won't run on it. the mbp is really nice and fast and the keyboard is great. but now i have to figure out how to get word which i desperately need to work with and transfer my word doc. files over so i can work on the mbp along with my mac mini that is has snow leopard. apple store phone sales guy SWORE it would ship with snow leopard NOT lion. i am SO pissed!!!!!!