Recovering data from my external hard drive

Discussion in 'Mac Basics and Help' started by kenise, Jul 15, 2017.

  1. kenise macrumors newbie

    Joined:
    Jul 15, 2017
    #1
    Hi,

    My external hard drive has stopped working. I think it was because I didn't eject it properly.

    I can't see it in Finder, but I can see it in Disk Utility. There's a lot of data I want to keep on it. Is there hope?

    I tried to do First Aid, Verify and Repair in Disk Utility, but nothing worked.

    Please help.

    Thanks.
     
  2. macmanmatty macrumors regular

    Joined:
    Jul 10, 2005
    Location:
    (x,y)
    #2

    how was your drive formatted? mac os extended? Fat 32? HFS+?
     
  3. kenise thread starter macrumors newbie

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    Jul 15, 2017
  4. kenise thread starter macrumors newbie

    Joined:
    Jul 15, 2017
    #5
    I'm a novice at these things. Can I apply this solution to an external hard drive. I don't know how.
     
  5. Open Casket macrumors member

    Open Casket

    Joined:
    May 3, 2017
    #6
    mine is Mac formatted and I never eject it properly. never had a problem.
    how old is your ex hd?
     
  6. Fishrrman macrumors G3

    Joined:
    Feb 20, 2009
    #7
    There are data recovery apps for the Mac, but I'm not sure that they work with drives that aren't HFS+.

    This is why I always ALWAYS ALWAYS recommend that Mac users use ONLY HFS+ drives for storing Mac stuff that is important to them.

    OP:
    I suggest you try the solution in reply 4 above.
    If you don't know how, you're going to have to "get help".
    Probably a level of "hands on help" that you can't get here.

    A word of advice for the future:
    Having stuff stored on a SINGLE DRIVE "is not enough".
    If the stuff is important to you, it needs to be on at least TWO drives.
    Otherwise, situations can arise such as the one you have right now.
     
  7. kenise thread starter macrumors newbie

    Joined:
    Jul 15, 2017
    #8
    Thanks for your input, guys. I'll take it to a local store and get it checked out.
     
  8. macmanmatty macrumors regular

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    Jul 10, 2005
    Location:
    (x,y)
    #9
    did you try to mount in windows or linux since it is exfat?
     
  9. kenise thread starter macrumors newbie

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    Jul 15, 2017
    #10
    I wouldn't know how. I just have a Mac.
    --- Post Merged, Jul 18, 2017 ---
    I've been told that it can be fixed and that it has bad sectors. They want quite a lot of money. though.
     
  10. Fishrrman macrumors G3

    Joined:
    Feb 20, 2009
    #11
    OP wrote:
    "I've been told that it can be fixed and that it has bad sectors. They want quite a lot of money. though."

    As you've discovered, professional data recovery is EXPENSIVE.

    It's time to take a deep breath and ask yourself, is it really, REALLY worth spending all that money to get these files back?

    Sometimes, "lost files" can be re-constructed through other sources. This is the case with downloaded music, pictures, movies.

    Then again, there are things that have no other possible sources, such as user-taken pics, etc.

    Again, you have to take stock of what is lost, what is replaceable, what is not.

    You've learned a hard lesson here.
    What happened is YOUR fault.
    But don't take too much umbrage at that statement -- I've suffered such loss myself, through my own negligence.

    I once lost a large partition of mp3's (with no backup). I got it back using data recovery software, but then it took me years (off and on) to actually rebuild the data as I wanted it. I just finished a few days' back.
    But I learned my lesson.
    I now keep extensive backups.

    It's time for you to learn this same lesson...
     
  11. kenise thread starter macrumors newbie

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    Jul 15, 2017
    #12
    Yes, I know. Thank you.
     
  12. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #13

    Are you sure it was ExFat and not HFS+, if it's the later then there's an app called Diskwarrior, it is
    by far the best recovery App for a mac, but, ....it isn't cheap.
     

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