Red Screen?

[NovemberWhiskey]

First time this has happened to me. I was browsing the photos app, and my screen turned bright red (opaque) and was non-responsive to any inputs. After a few seconds it did like a soft respring where I was kicked out to the login screen, and it asked for my password (would not take TouchID).

Anyone know if this is a software, or a hardware issue? I still have an opportunity to exchange the laptop.

 

[whitedragon101]

First time this has happened to me. I was browsing the photos app, and my screen turned bright red (opaque) and was non-responsive to any inputs. After a few seconds it did like a soft respring where I was kicked out to the login screen, and it asked for my password (would not take TouchID).

Anyone know if this is a software, or a hardware issue? I still have an opportunity to exchange the laptop.

Get it checked to be sure. Red was one of the warning signs of the gpu failures on earlier gen macs

 

[NovemberWhiskey]

Took a screenshot of what the screen looks like.

https://imgur.com/a/JC1TT

It's not a video, so don't try to play it.

 

[ZapNZs]

Did you check the Logs folder to see if it has any data on the fault? Did you already run Apple Diagnostics, reset the PRAM, and SMC? Some early versions of Sierra had some graphics glitches where 'chunks' of random red in that exact shade, or the entire desktop, would be red in that exact shade of red - this was later fixed with software updates.

Is yours a dGPU 15-inch? Are you on HS or Sierra? How much time is left in the return window?

 

[NovemberWhiskey]

Did you check the Logs folder to see if it has any data on the fault? Did you already run Apple Diagnostics, reset the PRAM, and SMC? Some early versions of Sierra had some graphics glitches where 'chunks' of random red in that exact shade, or the entire desktop, would be red in that exact shade of red - this was later fixed with software updates.

Is yours a dGPU 15-inch? Are you on HS or Sierra? How much time is left in the return window?

Where can I check the logs folder? I took it in to the Genius Bar and they ran their diagnostic check, and said nothing came up.

Mine is a 2017 touchbar 15''. I am on the latest version of high sierra. I still have a week to send it back.

The original fault happened when I was using the photos app. logged me out. Had to manually re-enter my pw (would not accept TouchID, like a restart).

 

[ZapNZs]

Is there anything in:
/Library/Logs/DiagnosticReports
~/Library/Logs/DiagnosticReports

that corresponds to the time you had an issue? (I find accessing these files from Finder's Go To to be a bit easier than from Console)