Red Screen?

Discussion in 'MacBook Pro' started by NovemberWhiskey, Oct 9, 2017.

  1. NovemberWhiskey macrumors 68040

    NovemberWhiskey

    Joined:
    May 18, 2009
    #1
    First time this has happened to me. I was browsing the photos app, and my screen turned bright red (opaque) and was non-responsive to any inputs. After a few seconds it did like a soft respring where I was kicked out to the login screen, and it asked for my password (would not take TouchID).

    Anyone know if this is a software, or a hardware issue? I still have an opportunity to exchange the laptop.
     
  2. whitedragon101 macrumors 65816

    Joined:
    Sep 11, 2008
    #2
    Get it checked to be sure. Red was one of the warning signs of the gpu failures on earlier gen macs
     
  3. NovemberWhiskey thread starter macrumors 68040

    NovemberWhiskey

    Joined:
    May 18, 2009
    #3
  4. ZapNZs macrumors 68020

    ZapNZs

    Joined:
    Jan 23, 2017
    #4
    Did you check the Logs folder to see if it has any data on the fault? Did you already run Apple Diagnostics, reset the PRAM, and SMC? Some early versions of Sierra had some graphics glitches where 'chunks' of random red in that exact shade, or the entire desktop, would be red in that exact shade of red - this was later fixed with software updates.

    Is yours a dGPU 15-inch? Are you on HS or Sierra? How much time is left in the return window?
     
  5. NovemberWhiskey thread starter macrumors 68040

    NovemberWhiskey

    Joined:
    May 18, 2009
    #5
    Where can I check the logs folder? I took it in to the Genius Bar and they ran their diagnostic check, and said nothing came up.

    Mine is a 2017 touchbar 15''. I am on the latest version of high sierra. I still have a week to send it back.

    The original fault happened when I was using the photos app. logged me out. Had to manually re-enter my pw (would not accept TouchID, like a restart).
     
  6. ZapNZs macrumors 68020

    ZapNZs

    Joined:
    Jan 23, 2017
    #6
    Is there anything in:
    /Library/Logs/DiagnosticReports
    ~/Library/Logs/DiagnosticReports

    that corresponds to the time you had an issue? (I find accessing these files from Finder's Go To to be a bit easier than from Console)
     

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5 October 9, 2017