Redeemed Digital Copies not appearing in new update. Anyone else?

dillacom

macrumors regular
Original poster
Oct 19, 2006
123
50
I can see all of my purchased movies under "purchased" but I do not see my digital copies I have redeemed in the past. Anyone else having this problem? I have Pixar movies that aren't showing up even.
 

TmpaMike

macrumors newbie
Mar 8, 2012
2
0
Tampa, Fl
Yeah, I'm having the same issue with a few of my purchased movies. I did notice one thing some movies from FOX, Universal & MGM arent available in icloud.

Rise of the Planet of the Apes & Harry Potter Deathly Hallows part 1 wont show in icloud , but HP deathly hallows part2 does?!?:confused:
 

dillacom

macrumors regular
Original poster
Oct 19, 2006
123
50
Yeah, I'm having the same issue with a few of my purchased movies. I did notice one thing some movies from FOX, Universal & MGM arent available in icloud.

Rise of the Planet of the Apes & Harry Potter Deathly Hallows part 1 wont show in icloud , but HP deathly hallows part2 does?!?:confused:
Fox and universal aren't on the wagon yet I don't think. I'm not getting any of them though.
 

Mike Valmike

macrumors 6502a
Feb 27, 2012
549
0
Chandler, Arizona
I am seeing all of my redeemed digital copies in the cloud now, including Pixar films (Up, TS3, A Bug's Life).

However I did notice that if I delete them (keeping a backup off-drive of course) and re-download, I get the same crappy pseudo-SD file from the digital copy, not the new 1080p file that iTMS is now serving for straight-up purchases.
 

Buckeyestar

macrumors 6502a
Sep 17, 2011
805
39
All of my digital copies are there. In fact, the only movie missing is King Kong. From Universal, of course.
 

flatfoot99

Guest
Aug 4, 2010
518
0
I am seeing all of my redeemed digital copies in the cloud now, including Pixar films (Up, TS3, A Bug's Life).

However I did notice that if I delete them (keeping a backup off-drive of course) and re-download, I get the same crappy pseudo-SD file from the digital copy, not the new 1080p file that iTMS is now serving for straight-up purchases.
does changing the settings in iTunes under preference to 1080p help?
 

Lilscoy22

macrumors newbie
May 15, 2009
8
0
Marvel movies?

What about Marvel movies? I mean, the newer, Avengers-related ones, owned in full by Marvel. Is anyone else not seeing those? My digital copies of Incredible Hulk, Captain America, and Thor are not showing up in the iCloud part of the Apple TV. I think Hulk might be distributed by Universal, so that might explain that one. But I thought Captain America and Thor were distributed by Paramount?

-lilscoy
 

The Mad Hatter

macrumors 6502a
Oct 12, 2004
555
89
SoCal
Already did that, and no change. Consistent with what others are reporting around the web... the digital copy remains pseudo-SD resolution.
I'm getting the same results. However, at least on some re-downloads, I'm getting iTunes extras that I didn't get before.

At least that's something. :/
 

Primejimbo

macrumors 68040
Aug 10, 2008
3,294
131
Around
I am seeing all of my redeemed digital copies in the cloud now, including Pixar films (Up, TS3, A Bug's Life).

However I did notice that if I delete them (keeping a backup off-drive of course) and re-download, I get the same crappy pseudo-SD file from the digital copy, not the new 1080p file that iTMS is now serving for straight-up purchases.
I'm getting the same results. However, at least on some re-downloads, I'm getting iTunes extras that I didn't get before.

At least that's something. :/
Because you only get the SD when you get the digital copy with a movie when you buy it. They aren't going to give the the HD version for free with this deal. IF the digital copy was HD then you can probably get the 1080P version of it.
 

Buckeyestar

macrumors 6502a
Sep 17, 2011
805
39
Because you only get the SD when you get the digital copy with a movie when you buy it. They aren't going to give the the HD version for free with this deal. IF the digital copy was HD then you can probably get the 1080P version of it.
What's weird is that when I go into the iTunes store and look up movies for which I KNOW for certain were digital copies and I had only gotten the SD version, both the HD and SD version say "downloaded". Except for my Firefly episodes.
 

jeremiah256

macrumors 65816
Aug 2, 2008
1,283
970
Southern California
What about Marvel movies? I mean, the newer, Avengers-related ones, owned in full by Marvel. Is anyone else not seeing those? My digital copies of Incredible Hulk, Captain America, and Thor are not showing up in the iCloud part of the Apple TV. I think Hulk might be distributed by Universal, so that might explain that one. But I thought Captain America and Thor were distributed by Paramount?

-lilscoy
Not seeing my X-Men: First Class either. Looking in the iTunes store, it's not for sale so that is probably the issue. I'm seeing Thor iTunes.
 

Lilscoy22

macrumors newbie
May 15, 2009
8
0
Based on the recommendation from another thread, I re-downloaded some of my digital copies, and I can confirm that they now show up in the iCloud. They are now appearing in my "Purchased Movies" section of my Apple TV.

I was able to do this with the following movies:
- Captain America
- Thor
- Wall E
- Monsters Inc
- Up

So, if you still have your digital copy disc and "redeem" code, you should be able to re-download them and have them show up in the iCloud.

One movie I can't get to show up, is Harry Potter and the Half-Blood Prince. It will not let me re-enter the code, as it says it's been redeemed already. This is one of those Warner Brothers titles that you have to go to a website, enter the code from the paper insert, then it gives you a new code for the iTunes download. Weird.
 

GarrettL1979

macrumors 6502
Feb 15, 2012
330
0
One movie I can't get to show up, is Harry Potter and the Half-Blood Prince. It will not let me re-enter the code, as it says it's been redeemed already. This is one of those Warner Brothers titles that you have to go to a website, enter the code from the paper insert, then it gives you a new code for the iTunes download. Weird.
I had the same problem with that one and and Deathly Hallows Part I. Half Blood Prince is actually available for download in iTunes, so I'm not sure why it isn't showing up.
 

TheClaff

macrumors member
Sep 9, 2009
39
1
It seems If you redeemed a digital copy and then look at the movie in the iTunes store on apple tv, it gives you the play option and it's SD. So there isn't any way to get HD even if you wanted to purchase it on the apple tv. Moving the highlight over wishlist though shows 1080p for format. Guess they are still working out some details in the interface.
 

urkel

macrumors 68030
Nov 3, 2008
2,720
760
How much would people pay to upgrade their "digital download" copy for an HD version?

I'm not sure exactly what I would pay but I'd definitely like an HD upgrade as an option.
 

dvanben

macrumors newbie
Mar 17, 2012
1
0
Vudu

How much would people pay to upgrade their "digital download" copy for an HD version?

I'm not sure exactly what I would pay but I'd definitely like an HD upgrade as an option.
With the recent Vudu announcement iTunes would be wise to offer some kind of upgrade. I love my apple products but sd movies look awful on the new Apple TV and I have no interest in starting my iTunes movie collection over again from scratch.