iPod touch Refund Issue?

[Hoopdy]

My iPod Touch that I ordered on Sept 7 showed up at my door finally last night, and to my astonishment, it was DOA w/ several problems that you can probably already think of.

When I just called Apple Support to be issued a refund, they said it wouldn't be possible because I purchased the Touch in the first place with a My Visa Gift Card, that cannot have money put back onto it. The money can only be refunded to the card the product was purchased with, so there's my problem.

Can you think of any ways to get around this situation? I just want to buy it locally now.

Thanks for your time.

 

[ivi7]

You can get it exchanged

 

[iTouch]

Why can't they issue a check instead? If you have an Apple Store you can exchange it there or use their on-line service.

 

[Hoopdy]

Why can't they issue a check instead? If you have an Apple Store you can exchange it there or use their on-line service.

Exactly what I told her. She said it is my responsibility to handle it with my bank. I also asked if I could do the return through the Apple Store in Seattle, Washington, and again she refused.

I may finally have this worked out though. After a short call to my bank they have told me I can re-route and get my money back within 7 business days after Apple issues the refund.

Thanks, guys!