Refund on replacement MacBook Pro possible?

Thatquadguy

macrumors newbie
Original poster
Mar 9, 2014
21
0
Hi,
after an awful experience (for 2 months) with Apple, they have decided to issue with me a new machine in replacement of my old one which had continuous faults. AppleCare are the people issuing the replacement and it will be a new machine delivered to me in original packaging/sealed.

Could I ring AppleCare after receiving it and request a refund? Will a different rep be able to tell it was a replacement machine?
 

Naimfan

Suspended
Jan 15, 2003
4,669
1,996
You can ask . . .

A different rep will be able to see all notes, so they'll know what's happened.

Is this the same Macbook you had in for repair that got dented?
 
Last edited:

maflynn

Moderator
Staff member
May 3, 2009
63,988
30,532
Boston
Could I ring AppleCare after receiving it and request a refund? Will a different rep be able to tell it was a replacement machine?
You certainly can call and ask, but the odds are pretty small that a single repair will grant a full refund.

As for the another rep knowing its a replacement, yes they know. They have a record of your replacement. Any repairs/replacements are recorded and can be pulled up by any applecare representative
 

iamMacPerson

macrumors 68030
Jun 12, 2011
2,744
863
AZ/10.0.1.1
Uh, no. I asked about this a while back. It can't be done. If anything happens with the computer, its covered under the warranty and Apple won't accept returns/refunds. If you get a defective machine, the might replace it in the 14-days with a new one, but most likely not.

It pretty generous of Apple to offer a machine replacement. I'm curious, how many repairs did you have done to your MacBook Pro and for what that warranted a replacement? Most of the time Apple will only replace the machine if they determine another repair won't be cost effective.
 

5to1

macrumors 6502
Mar 9, 2008
302
48
I think they might have issued a refund instead of sending the replacement, if you'd stated you'd lost confidence in their product. You may still be able to use that line now if you don't open the new machine. But by incurring them the cost of sending out another machine, you've made it less likely they'll agree.

You may also want to check what your consumer rights (in your local) state.
 

tcphoto

macrumors 6502a
Feb 23, 2005
758
2
Madison, GA
I would take the sealed replacement into an Apple Store, explain the situation and I think the odds are good that you'd receive a refund.
 

dmccloud

macrumors 6502a
Sep 7, 2009
991
14
Anchorage, AK
You'd be well outside the refund period on the original machine, and AppleCare did what is covered under the T&C of the plan. Your chances of getting a refund at this stage are slim to none, since they will see that the machine in your possession was an AppleCare replacement already.