Refund question (inc applecare)

Discussion in 'iPhone' started by psynnott, Sep 26, 2017.

  1. psynnott macrumors 6502

    psynnott

    Joined:
    Jun 18, 2012
    #1
    After purchasing an 8 plus (with applecare+), I requested an express replacement for a bad screen.

    Do I still have the option to return original phone and the replacement phone and receive a complete refund?

    I would hope the answer is yes, and the refund would be for the full price of phone plus applecare.

    Apple have asked me to wait until the replacement arrives before telling me the answer to the above question (!)
     
  2. BigMcGuire Contributor

    BigMcGuire

    Joined:
    Jan 10, 2012
    Location:
    California
    #2
    Whenever I got a free replacement because of a defect, AppleCare+ was "transferred" to the replacement phone.
     
  3. psynnott thread starter macrumors 6502

    psynnott

    Joined:
    Jun 18, 2012
    #3
    Yes, I would expect this. However, is the refund option still available after opting for a replacement and deciding the replacement is also defective? If so, the refund should include the cost of applecare?
     
  4. techiegirl macrumors 65816

    techiegirl

    Joined:
    Sep 7, 2007
    #4
    If you are not returning the identical phone (matching serial #) to the one you purchase, I world think you won’t be able to.
     
  5. psynnott thread starter macrumors 6502

    psynnott

    Joined:
    Jun 18, 2012
    #5
    It would be though - I would be sending both phones back.
     
  6. valinda macrumors 6502

    valinda

    Joined:
    May 16, 2015
    Location:
    Virginia Beach, VA
    #6
    I think you should be able to return both of them as long as you are in the 14 day return period. Probably the AppleCare too.
     
  7. psynnott thread starter macrumors 6502

    psynnott

    Joined:
    Jun 18, 2012
    #7
    Yes, this is what I'm hoping!
    Basically the reason is, it looks like there is a possibility of the problem with the clicking noise on phone calls being a hardware problem. If, after receiving the replacement it's still an issue, I would like to opt to wait a few months until a fix is found rather than waste both mine and Apple's time.
     
  8. BrianWr Suspended

    Joined:
    Sep 18, 2017
    #8
    Return it as the replacement will be the same. I know sadly
     
  9. psynnott thread starter macrumors 6502

    psynnott

    Joined:
    Jun 18, 2012
    #9
    And they will refund? With full cost of applecare?
     
  10. BrianWr Suspended

    Joined:
    Sep 18, 2017
    #10
    I can't speak on Apple care as I dont get it but yes for the phones. Full refund
     
  11. PBz macrumors 68020

    PBz

    Joined:
    Nov 3, 2005
    Location:
    PVB, Florida
    #11
    Outside of 14 you can return AC+ anytime abdget refunded portion remaining. Great if you trade in or sell your phone. I just got $87 Apple Gift Card from this.
     
  12. noteple macrumors 65816

    noteple

    Joined:
    Aug 30, 2011
    #12
    14 day return window from original purchase date.
     
  13. pojo1806 macrumors 68000

    Joined:
    Feb 6, 2013
    Location:
    United Kingdom
    #13
    What do you think will happen? Apple will keep your money after you return it? If you return both phones obviously you will get all your money refunded as long as it's within the 14 days.
     
  14. psynnott thread starter macrumors 6502

    psynnott

    Joined:
    Jun 18, 2012
    #14
    Ok, so I rang apple and requested the refund. It was DENIED.

    According to Apple, after receiving a refurb express replacement, your right to refund is no longer available.

    I am in dispute with Apple currently. I believe that under UK consumer laws and EU distance selling regulations, I should be able to return the refurb for a full refund of the original order.

    I will update this post when I hear back tomorrow.
     

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13 September 26, 2017