Refund?

[Bmaintz]

I bought a 2011 Macbook Pro 13" from our Apple store on April 7th...
I have decided to return it under the 14 day policy...
I was reading the back of Apple's receipt & it states that the box must not be opened to get a full refund...
This make no sense to me??
I opened the box, seal cut but not the software...
I did try out the Macbook Pro with WiFi...

I don't need to be chastised on the forum, just need your experience on returns..

The Macbook Pro is fine, just decided to buy a iMac 21.5 when the Lion comes with it...

Thanks in advance
Bob

 

[bozz2006]

I think you'll have to pay something in the neighborhood of a 10% restocking fee.

 

[maflynn]

You open it, you are subject to a 10% stocking fee. Not every apple store will charge you the fee. its a policy but the store manager may waive the fee.

Next time perhaps you should read the return policy prior to opening something up. You may save yourself a headache and money.

 

[squeakr]

Apple has recently changed their policy and now there is no restocking fee.

 

[barkomatic]

I was told that most restocking fees have been eliminated this year by an Apple store employee. OP, you should verify this.

However, if you explain your situation Apple *may* just agree to give you Lion for free to avoid the return.

 

[squeakr]

Except the OP wants a 21.5 iMac.

 

[barkomatic]

Except the OP wants a 21.5 iMac.

missed that part.

As an aside, its incredibly awesome that both Best Buy and Apple have eliminated their restocking fees. . .

 

[nrmillions]

it doesnt matter if you opened your macbook pro or not you can still return it for a full refund within the 14 days. you can open everything that came in the box with it and use it all up. there will be no fees or restocking fees at all. the whole point of the 14 days is for you to try a product out and see if you like it.

 

[bozz2006]

Good news!

 

[Bmaintz]

Thanks everyone...
Makes me feel warm inside...
Bob

 

[Apple 26.2]

Let me know when you return it... I'll buy it as a refurb

 

[Bmaintz]

Let me know when you return it... I'll buy it as a refurb

He, He, will be careful not to scratch it...

 

[sdneidich]

He, He, will be careful not to scratch it...

Actually, my understanding of Refurb is that the entire exterior is replaced in addition to non-functional interior parts. So scratch away!

 

[squeakr]

Actually, my understanding of Refurb is that the entire exterior is replaced in addition to non-functional interior parts. So scratch away!

Actually refurb is where the machine is tested and brought up to meet or exceed original manufacturers spec and parts replaced as needed. Lots of times the exterior is replaced, but it is not always guaranteed to happen (if one minor scratch is considered acceptable as per specs, that is how it goes out).