Refund?

Discussion in 'MacBook Pro' started by Bmaintz, Apr 13, 2011.

  1. Bmaintz macrumors member

    Joined:
    Aug 1, 2010
    Location:
    Austin, Texas
    #1
    I bought a 2011 Macbook Pro 13" from our Apple store on April 7th...
    I have decided to return it under the 14 day policy...
    I was reading the back of Apple's receipt & it states that the box must not be opened to get a full refund...
    This make no sense to me??
    I opened the box, seal cut but not the software...
    I did try out the Macbook Pro with WiFi...

    I don't need to be chastised on the forum, just need your experience on returns..

    The Macbook Pro is fine, just decided to buy a iMac 21.5 when the Lion comes with it...

    Thanks in advance
    Bob
     
  2. bozz2006 macrumors 68030

    bozz2006

    Joined:
    Aug 24, 2007
    Location:
    Minnesota
    #2
    I think you'll have to pay something in the neighborhood of a 10% restocking fee.
     
  3. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #3
    You open it, you are subject to a 10% stocking fee. Not every apple store will charge you the fee. its a policy but the store manager may waive the fee.

    Next time perhaps you should read the return policy prior to opening something up. You may save yourself a headache and money.
     
  4. squeakr, Apr 13, 2011
    Last edited: Apr 13, 2011

    squeakr macrumors 68000

    squeakr

    Joined:
    Apr 22, 2010
    #4
    Apple has recently changed their policy and now there is no restocking fee.
     
  5. barkomatic macrumors 68040

    Joined:
    Aug 8, 2008
    Location:
    Manhattan
    #5
    I was told that most restocking fees have been eliminated this year by an Apple store employee. OP, you should verify this.

    However, if you explain your situation Apple *may* just agree to give you Lion for free to avoid the return.
     
  6. squeakr macrumors 68000

    squeakr

    Joined:
    Apr 22, 2010
  7. barkomatic macrumors 68040

    Joined:
    Aug 8, 2008
    Location:
    Manhattan
    #7
    missed that part. :)

    As an aside, its incredibly awesome that both Best Buy and Apple have eliminated their restocking fees. . .
     
  8. nrmillions macrumors member

    Joined:
    Dec 30, 2008
    Location:
    Boston, MA
    #8
    it doesnt matter if you opened your macbook pro or not you can still return it for a full refund within the 14 days. you can open everything that came in the box with it and use it all up. there will be no fees or restocking fees at all. the whole point of the 14 days is for you to try a product out and see if you like it.
     
  9. bozz2006 macrumors 68030

    bozz2006

    Joined:
    Aug 24, 2007
    Location:
    Minnesota
  10. Bmaintz thread starter macrumors member

    Joined:
    Aug 1, 2010
    Location:
    Austin, Texas
    #10
    Thanks everyone...
    Makes me feel warm inside... :D
    Bob
     
  11. Apple 26.2 Contributor

    Apple 26.2

    Joined:
    Jan 1, 2011
    Location:
    What up, 212?!
    #11
    Let me know when you return it... I'll buy it as a refurb :D
     
  12. Bmaintz thread starter macrumors member

    Joined:
    Aug 1, 2010
    Location:
    Austin, Texas
    #12

    He, He, will be careful not to scratch it...:)
     
  13. sdneidich macrumors member

    Joined:
    Feb 5, 2011
    Location:
    NC, USA
    #13
    Actually, my understanding of Refurb is that the entire exterior is replaced in addition to non-functional interior parts. So scratch away!
     
  14. squeakr macrumors 68000

    squeakr

    Joined:
    Apr 22, 2010
    #14
    Actually refurb is where the machine is tested and brought up to meet or exceed original manufacturers spec and parts replaced as needed. Lots of times the exterior is replaced, but it is not always guaranteed to happen (if one minor scratch is considered acceptable as per specs, that is how it goes out).
     

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