Refunding your GPS App Purchases?

Discussion in 'iOS Apps' started by Khryz, Aug 21, 2009.

  1. Khryz macrumors 6502a

    Jan 7, 2007
    Okay, so I've been browsing here a lot and notice quite a few people buying pretty much several of the popular GPS apps and then asking Apple for a refund for the ones they don't want and getting them.

    Do you contact Apple through the apps iTunes page? How do you do it? Did you get a quick response? Is it 100% that they'll give you the money back?

    Because I am torn between TT, Navi, Co-P, etc and would love to try all three for a week and see which one I like better before I keep one.

    What do you all recommend? I know I only have a little over a week for the Navi sale to end.
  2. vertigo235 macrumors 6502

    Jun 6, 2009
    Just get NAVIGON and be done with it.
  3. Pika macrumors 68000


    Oct 5, 2008
  4. daviddw macrumors newbie

    Jul 15, 2009
    I bought the Navigon, pretty good, tried it yesterday night when driving to the airport but wouldn't pick up a GPS signal at all. Google Maps worked fine. I emailed iTunes for a refund, still waiting for a reply.
  5. Khryz thread starter macrumors 6502a

    Jan 7, 2007
    Don't get me wrong, Navigon seems like the clear winner from these forums and the articles and reviews I've gathered -- but still Navigon could suck where I live and TomTom could be a lot better .. so I would be awesome if I knew I could try a bunch of them and just then get refunded for the ones that didn't work.

    With apps of this price range, you almost need a little trial period. I think anything over say $29.99 should come with a trial period of like 7 days.
  6. rKunda macrumors 65816


    Jul 14, 2008
    I'm hoping to see some more inspiration to grab copilot. At half the price it's very tempting over Navigon.
  7. eaglesteve macrumors 6502

    Aug 10, 2009
    I bought Sygic, Navigon and TomTom.

    Out of these, the weakest is Navigon, which I had no hesitation returning. It doers not warn users for overspeeding, does not contain speed for any of the roads in Metorpolitan Sydney, Has no red light camera or speed camera warning, has no school zone warning, has no proper trip simulation, and has the most difficulties with GPS signal among the tree. For Navigon, I emailed Navigion and copied the email to iTune support and got my refund back.

    TomTom was the second return. It does not provide audio overspeeding warning, and does not warn us when approaching a school - both of these weaknesses were the deal breakers. TomTom has no email contact for iPhone on their website, so I just emailed iTune and got the refund.

    Sygic has the best functions and features of all the three I've tried, being the only one that can provide audio and visual overspeeding warning, red light camera warning, speed camera warning, trip simulation, and warn when approaching schools. It has the winmo style of interface, which is its only weakness.

    99.9% of the time when I use a GPS, it is not to tell me how to get to a destination, but to provide warning against inadvertant overspeeding, when approaching a school, and traffic cameras. Sygic is the only candidate in Australia that is capable of these functions and features. Not Navigon. Not TomTom.
  8. jacobgaul macrumors regular

    Jun 29, 2009
    **** ive tried to email navigon and itunes and neither will refund me
  9. Pika macrumors 68000


    Oct 5, 2008
    1. Sygic uses maps from WhereIs.
    2. WhereIs is an Australian travel map.
    3. Sidney is a place in Australia.
    4. You are riding in Australia with an Australian maped GPS app on your iPhone
    C. No winder why Sygic works best for you and not MacWorld :rolleyes:

    1a. Navigon uses maps from Navteq
    1b. TomTom uses maps from TeleAtlas
    2a. Navteq works best for America
    2b. TeleAtlas works best for Europe
    C1. Navigon for America
    C2. TomTom for Europe
  10. SpaceKitty macrumors 68040


    Nov 9, 2008
    Fort Collins Colorado
    I wish I could get a refund for Navigon. I've been using TomTom. I didn't like it at first but now I think it's the best. Just like with everyone in this thread, it's just my own opinion.

    Once Navigon makes the street names readable and gets rid of that ugly olive green background, Navigon will be tops. Till then it's unusable.
  11. Cousin Dirk macrumors 6502a

    Jan 1, 2008
    London, UK
    A useful comparison. I don't care if Navigon looks better or has more features than TomTom, I want to know which one will work best where I actually intend to use it.
  12. eaglesteve macrumors 6502

    Aug 10, 2009
    Sensis/whereis are Tele Atlas's mapping partner. So sygic and TomTom use the same map. There are some differences in the POI database however, not sure why. Sygic's is the better of the two.

    It is the functional weaknesses of TT rather than the map which made Sygic my choice If TT has the ability to warn users for overspeeding and when approaching schools I'll be coming back.
  13. eaglesteve macrumors 6502

    Aug 10, 2009
    May be Navigon in your country is good enough and you can't give a valid reason for refund? In Australia it has no overspeeding warning feature as advertised so they can't refuse the refund.
  14. mubo macrumors regular

    Feb 29, 2008
    I just got a refund for tomtom but its still in my apps on itunes, I havnt got my iphone at the moment (sent in for repair) to test this but do I still get to keep it?
  15. SpaceKitty macrumors 68040


    Nov 9, 2008
    Fort Collins Colorado
    It will stay in your apps list until you delete it. You will still be able to keep the app but of course the honest thing would be to delete the app since you didn't pay for it now.
  16. Eraserhead macrumors G4


    Nov 3, 2005
    You should be paying much more attention while you drive then. All of those things should be noticeable without a GPS.
  17. sinsin07 macrumors 68040

    Mar 28, 2009
    Thanks for the above. This is useful info.

    Good observation, if your obeying the laws, this should be a non-issue, especially red light cameras. The poster is probably too busy playing with his iphone while driving. Next they'll be saying how Tom Tom and Navigon don't have any sheep, rabbit or frog warnings :p
  18. eaglesteve macrumors 6502

    Aug 10, 2009
    Using speed warning does not mean the user wants to break the law. It is because we want to be good road users that GPS should provide these functionalities.

    I want to keep my eyes on the road rather than on the speedometer, for safety sake.

    Also, we often have 4 to 5 speed limits changes within 2 km. One can miss thIs way too easily. In addition, the speed have to be modified to 40km/h in school zone during school start and finishing hours. It is very easy to go beyond the limit downhill too. Not because we intentionally want to go beyond but because we are human with failing attention despite best efforts.

    Just like I want to be warned when my data quota on my phone is approaching the limit (else I'll be paying $20,000/gb for the excess!), I don't want to arrive at the destination 300 bucks poorer.

    It us a big issue if these helps are not available from a GPS. I'll only choose vendors who undestand this basic fact. A visual warning of TomTom is no warning. We should keep our eyes on the road not on the flashing red warning of our iPhone
  19. Gav2k macrumors G3


    Jul 24, 2009
    So what you are actually saying is you shouldn't be in control of a car? How the hell did you pass your test if you fail to observe simple things such as speed limits. I'm sorry but people like you make me sick. I'll try an app and because I can't drive I'll ask for a refund. You shouldn't be relying on satnav to give you instructions as to the speed you should be doing nor need it to tell you there is a speed camera there. Simple rule of thumb if you don't know the speed limit then your driving without due care.
  20. Kadman macrumors 65816


    Sep 22, 2007
    I agree with these responses about expecting too much out of a GPS. They are made to assist you as you continue to be an alert driver. They aren't made to wipe your a$$ for you or replace attentive driving so you can sit like a dolt behind the wheel just waiting for information to be spoon fed to you.
  21. harcosparky macrumors 68020

    Jan 14, 2008
    What an excellent observation and justification for AUDIBLE OVERSPEED indicators. I ride a motorcycle on a daily basis, and pretty much IGNORE the bikes speedometer because it is located on the fuel tank and out of my periphery. I use traffic around me to judge my speed and in the event I get pulled over I tell the officer that " no, I do not know how fast I was going but I do know where every vehicle around me was and that I was traveling at the same speed as the traffic around me. '

    I would love to have a GPS app for use in the USA that gives me such warning audibly so that I can hear it in my bluetooth headset and not have to look at a screen.

    Maybe a cool feature would be a BRIGHT RED FLASHING SCREEN when you overspeed, and you can set the parameters to like X Number Of Miles Per Hour over and it flashes. IF the iPhone is mounted inside your range of peripheral vision you could see the warning.
  22. eaglesteve macrumors 6502

    Aug 10, 2009
    Nobody is saying that we do not stay alert to the speed limit on our own. It does not mean though that I do not want additional help with technology. I've more than 30 years of accident free driving record if you want to know. Just because I can drive a manual car without electronic stability control does not mean I can accept a car without thus feature to further add to my safety. Just because I'm a very speed conscious and careful driver does not mean that I can accept a GPS without overspeeding warning.

    It is certaintly not too much a feature to expect. My old winmo GPS has always been able to do that. Sygic does that very well. TomTom advertised that they're doing both visual and audio warning but deliver only visual warning. This is misrepresentstion. Navigon says it does it but doesn't at all for Australian users, this is also misrepresentstion.

    If you believe users shouldn't expect this feature, then don't advertise that you can do it. Don't blame us for asking for refund if you do not deliver what you promise.
  23. sinsin07 macrumors 68040

    Mar 28, 2009
    To the above posters "BRILLIANT" observations. If whatever satnav device this poster uses, be it iphone or other, does not work for some technical reason at the time the poster needs it, what are they going to do, stay home? (We can only hope since they seem to need external prompting to drive safely)

    Yeah, I can see your point forthe MC, or you can get a heads up display for your helmet.
  24. eaglesteve macrumors 6502

    Aug 10, 2009
    If your automatic car breaks down and you're left with a manual one, then you use the manual one. That doesn't mean I want to buy a manual car. If your GPS breaks down you use a manual map to get around, but that doesn't meant you want a manual map.

    Using the technology does not mean you're crippled without it, but that does not mean I don't want a good full featured GPS as advertised.

    The issue here is delivering what's advertised. If you don't believe this technology is necessary, then don't advertise to sell it. If you advertise that you're having audio overspeeding warning, you have the obligation to deliver. It is completely irrelevant if you now argue that user shouldn't ask for refund because of your own beliefs on whether it is evil to want such a feature.
  25. intrepid00 macrumors 6502

    Sep 28, 2008
    I bought Navigon. I've used TomTom and Tele Atlas maps just plain suck ass for NA. They are often not on mark with the road in NA. You can see this when try to use google street view and the road overlay goes off into someones garden.

    I also don't think their routing engine is as good as Navigon.

    Text-to-Speech is coming very soon according to their Facebook page. As well as ipod controls if you care about that. I just use the Ford Sync system.

    The biggest deal breaker I've found is that TomTom doesn't warn you if your destantion is on the right or left. That is just awful.

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