Resolved Refunds?

Discussion in 'Mac Apps and Mac App Store' started by BreakGuy, Sep 24, 2011.

  1. BreakGuy, Sep 24, 2011
    Last edited: Sep 24, 2011

    BreakGuy macrumors 6502a

    BreakGuy

    Joined:
    Nov 23, 2009
    Location:
    NZ, South Pacific
    #1
    I was sent an upgrade code for OS X Lion from Apple today. Being excited, I didn't read over the instructions properly and accidentally purchased the OS instead of entering the redemption code.

    After realizing my error I reread the instructions and entered the redemption code the correct way, but it just took me back to the download I had started earlier.

    I've emailed Apple explaining the situation and was wondering what the chances are of being given a refund.
     
  2. iDuel macrumors 6502a

    iDuel

    Joined:
    Jul 20, 2011
    Location:
    Greece/USA
    #2
    As stated in the Terms & Conditions, all sales are final. There is little chance that you will get a refund. Please read instructions carefully next time.
     
  3. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #3
  4. BreakGuy thread starter macrumors 6502a

    BreakGuy

    Joined:
    Nov 23, 2009
    Location:
    NZ, South Pacific
    #4
    Less than 6 hours after I sent the email I received a reply. They are more than happy to issue a refund as "your unintentional purchase of "OS X Lion" is an appropriate exception to the iTunes Store Terms and Conditions". A credit card refund will be issued in 5 - 7 days!

    Well done Apple! Well done!
     

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