So my refurb 24" ACD was delivered about an hour ago. I set the desktop to all white and hid the dock to check it out for defects. Well, lo and behold I found one. It's pretty annoying and I'll be returning the display. I guess I'll try for another refurb and if that is defective I don't know what I'm going to do. Here's a picture I took of it with my iPhone. Is there anything I can do about this? It doesn't appear to be lit up. It almost looks like dust or dirt or something.
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refurb 24" ACD delivered - dust or dead pixels?
- Thread starter btownguy
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dude if thats the only defect i wouldnt bother.. i have had 3 or 4 cinema displays and id be pleased if that was the only defect on mine!
by all means send it back but u will be playing this game for a while.. especially with refurbs as apple wont class that dust as an issue worth replacing a whole screen for..
besides this, has the refurb 24" ACD's been decent as far as blemishes and defects? $599 is a tempting price but this scares me...
About how many pixels would you say are not working? That is pretty annoying seeing as a refurbished product is supposed to be inspected and looked at before being sold again. I'd expect them to catch something like that pretty easily.
It just looks like dust on the other side of the glass. The guys at the Apple store can fix that in about 5 minutes (remove glass with suction cups, use vaccuum or sticky roller to remove dust, replace glass).
My refurb ACD is perfect BTW
My refurb ACD is perfect BTW
It just looks like dust on the other side of the glass. The guys at the Apple store can fix that in about 5 minutes (remove glass with suction cups, use vaccuum or sticky roller to remove dust, replace glass).
My refurb ACD is perfect BTW
The Apple Store can fix dust under the glass? I thought this was something that required a clean room or something. I'm returning this display and have a 2nd ACD refurb on the way. If this one is bad I might just pony up the dough for a retail ACD but I really don't want to.
That looks like dust to me. I have a similar problem with my 30" cinema display. I was changing a fixture in the ceiling and some dust fell on my monitor and when I used a bit of air to get the dust off it ended up blowing two particles in between the screen and the backlight. I've thought about calling Apple care, but I highly doubt they'd do anything for me. Also, like another poster said, chances are you might get a refurbished unit that's even worse.
Still, I know it's annoying. I've thought about calling Apple care numerous times over my issue. These screens should be sealed better.
Still, I know it's annoying. I've thought about calling Apple care numerous times over my issue. These screens should be sealed better.
It just looks like dust on the other side of the glass. The guys at the Apple store can fix that in about 5 minutes (remove glass with suction cups, use vaccuum or sticky roller to remove dust, replace glass).
My refurb ACD is perfect BTW
I called my Apple store and they said that was not a repair that they could do in-house. It's something they ship the units off for. I initiated a return for this unit and ordered a 2nd refurb ACD. If the 2nd refurb ACD is bad I'll probably shell out for a retail ACD. It really is a beautiful display.
But you can still return for a full refund with no reason within 14 days, correct?