refurb 24" ACD delivered - dust or dead pixels?

Discussion in 'Mac Accessories' started by btownguy, Aug 28, 2009.

  1. btownguy macrumors 6502

    Joined:
    Jun 18, 2009
    #1
    So my refurb 24" ACD was delivered about an hour ago. I set the desktop to all white and hid the dock to check it out for defects. Well, lo and behold I found one. It's pretty annoying and I'll be returning the display. I guess I'll try for another refurb and if that is defective I don't know what I'm going to do. Here's a picture I took of it with my iPhone. Is there anything I can do about this? It doesn't appear to be lit up. It almost looks like dust or dirt or something.
     

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  2. btownguy thread starter macrumors 6502

    Joined:
    Jun 18, 2009
    #2
    On a side note, how many times will Apple let me continue to return refurb units until I find that "perfect" one? Can I do this an unlimited number of times as long as I return them within the 14-day window?
     
  3. sab150 macrumors regular

    Joined:
    Jul 9, 2009
    #3
    dude if thats the only defect i wouldnt bother.. i have had 3 or 4 cinema displays and id be pleased if that was the only defect on mine!

    by all means send it back but u will be playing this game for a while.. especially with refurbs as apple wont class that dust as an issue worth replacing a whole screen for..
     
  4. vaderhater245 macrumors 6502

    Joined:
    Mar 4, 2008
    Location:
    Flagstaff, AZ
    #4
    besides this, has the refurb 24" ACD's been decent as far as blemishes and defects? $599 is a tempting price but this scares me...
     
  5. Hrududu macrumors 68020

    Hrududu

    Joined:
    Jul 25, 2008
    Location:
    Central US
    #5
    About how many pixels would you say are not working? That is pretty annoying seeing as a refurbished product is supposed to be inspected and looked at before being sold again. I'd expect them to catch something like that pretty easily.
     
  6. foodle macrumors 6502

    Joined:
    May 14, 2008
    Location:
    Pennsylvania, USA
    #6
    It just looks like dust on the other side of the glass. The guys at the Apple store can fix that in about 5 minutes (remove glass with suction cups, use vaccuum or sticky roller to remove dust, replace glass).

    My refurb ACD is perfect BTW :)
     
  7. btownguy thread starter macrumors 6502

    Joined:
    Jun 18, 2009
    #7
    The Apple Store can fix dust under the glass? I thought this was something that required a clean room or something. I'm returning this display and have a 2nd ACD refurb on the way. If this one is bad I might just pony up the dough for a retail ACD but I really don't want to.
     
  8. Redneck1089 macrumors 65816

    Redneck1089

    Joined:
    Jan 18, 2004
    #8
    That looks like dust to me. I have a similar problem with my 30" cinema display. I was changing a fixture in the ceiling and some dust fell on my monitor and when I used a bit of air to get the dust off it ended up blowing two particles in between the screen and the backlight. I've thought about calling Apple care, but I highly doubt they'd do anything for me. Also, like another poster said, chances are you might get a refurbished unit that's even worse.

    Still, I know it's annoying. I've thought about calling Apple care numerous times over my issue. These screens should be sealed better.
     
  9. btownguy thread starter macrumors 6502

    Joined:
    Jun 18, 2009
    #9
    I called my Apple store and they said that was not a repair that they could do in-house. It's something they ship the units off for. I initiated a return for this unit and ordered a 2nd refurb ACD. If the 2nd refurb ACD is bad I'll probably shell out for a retail ACD. It really is a beautiful display.
     
  10. Aidoneus macrumors 6502

    Joined:
    Aug 3, 2009
    #10
    A warning; from what I heard, even full price, non-refurbished ACDs aren't a dead cert when it comes to quality.
     
  11. btownguy thread starter macrumors 6502

    Joined:
    Jun 18, 2009
    #11
    But you can still return for a full refund with no reason within 14 days, correct?
     

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