Refurb 27" - Dead Pixel - Need advice!

Discussion in 'iMac' started by ivbaseball06, Jan 3, 2013.

  1. ivbaseball06 macrumors member

    Joined:
    Nov 20, 2010
    #1
    Hi all,

    I bought the top of the line refurbished iMac in early December. It is a great computer and I prefer it to the new ones. However, today a dead pixel popped up. It's bright green and dead center in the screen.

    I'm still within the holiday return period, so I could theoretically return it for a refund. However, I don't really want to. Here's some questions:

    1. Do you think Apple would replace the LCD rather than me having to swap it for another refurb? The reason I ask is because mine shipped with better specs than was advertised, so I wouldn't want to get another refurb with lesser specs.

    2. I have a time capsule and always back up with time machine. How much frustration is it going to be to restore my current iMac to a new one if need be? Is it similar to the iPhone iCloud thing where pretty much EVERYTHING goes back the way it was? Or am I still going to have to reinstall things?

    Any help is appreciated!
     
  2. cosmicjoke macrumors 6502

    Joined:
    Oct 3, 2011
    Location:
    Portland, OR
    #2
    1. Call them and ask them?

    2. Migration Assistant, no big deal.
     
  3. sounddesigner macrumors regular

    Joined:
    Dec 22, 2012
    #3
    If you bought it from apple it's under warranty they give u a 1 year warranty so u can they will fix it
     
  4. AT06 macrumors 6502

    AT06

    Joined:
    Dec 30, 2012
    Location:
    Winwick, UK
    #4
    Thought the dead pixel policy was around 7 dead pixels to warrant a repair. Although I may be wrong.
     
  5. azentropy macrumors 68000

    azentropy

    Joined:
    Jul 19, 2002
    Location:
    Surprise
    #5
    When I had an issue with my refurb, screen would periodically go out, they suggested I return it and order another one rather than try to fix it. Which I thought was odd since it was probably just a loose cable. But that might have just been the preference of the Apple Store that I went to.
     
  6. Mac32 macrumors 6502a

    Joined:
    Nov 20, 2010
    #6
    Wow, I wouldn't have an iMac with 7 dead pixels, even if I got it for free. Even one dead pixel is my biggest worry when getting the new iMac...
     
  7. Silvereel macrumors 6502

    Joined:
    Jan 19, 2010
    #7
    Pixels are pretty tiny. If it's very noticeable, it may well be more than one pixel. I've seen them cluster together before.
     
  8. AT06 macrumors 6502

    AT06

    Joined:
    Dec 30, 2012
    Location:
    Winwick, UK
    #8
    I've got one dead pixel, but luckily it's on the very right side about 2cm from the edge of the screen so I never notice it. And even when I look for it, I can hardly see it (and I have perfect vision!).

    My opinion would be if it annoys you, then trying doesn't hurt.
     

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