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FHG

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Original poster
Dec 6, 2021
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1
I can only speak for my experience but buying refurb was a failure for
me. Bought a MacBook Pro 16" year and a half ago. Completely died few days ago.
Will not buy refurb again, made a big mistake. Maybe my experience unusual, but buy refurb
at your own risk.
 
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I can only speak for my experience but buying refurb was a failure for
me. Bought a MacBook Pro 16" year and a half ago. Completely died few days ago.
Will not buy refurb again, made a big mistake. Maybe my experience unusual, but buy refurb
at your own risk.

You can buy a new unit and have it die on you just the same.

Refurbs have been amazing for me. It's my preferred way to buy my Macs. The only drawback is that I have to wait for the exact config I want to become available so buying refurb isn't always a realistic option.

I once had a new iPhone 4s that had a bad volume switch right out of the box. It failed almost right away. I took it back to the Apple Store for warranty repairs twice before they finally "fixed" it by giving me a refurb unit on the 3rd visit. Random failure happens. It's just luck.
 
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I can only speak for my experience but buying refurb was a failure for
me. Bought a MacBook Pro 16" year and a half ago. Completely died few days ago.
Will not buy refurb again, made a big mistake. Maybe my experience unusual, but buy refurb
at your own risk.
Sorry there was an issue with yours, but the same thing could happen with a brand new one. You don't mention whether it was an Apple refurb or a refurb from a third-party company (like Amazon), and whether you bought Applecare+ for it. I would only buy an Apple refurb because I trust its refurb process. Haven't had a bad experience with one yet.
 
Just to clarify, I bought the refurb from apple.com. As I said can only speak to my experience which was a failure. Had always bought new before, will do so in future. Once bitten, twice shy.
 
Why do you think its being a refurb is what bit you? We see posts here about nonrefurbs that fail too.

What does completely dying mean here, btw? Have you figured out what's wrong with it? In the US, I think you can get a free diagnosis from an Apple Store.
 
I can only speak for my experience but buying refurb was a failure for
me. Bought a MacBook Pro 16" year and a half ago. Completely died few days ago.
Will not buy refurb again, made a big mistake. Maybe my experience unusual, but buy refurb
at your own risk.
All electronics can and often do fail, new or refurbished. You had a chance to buy AppleCare....if you chose not to then you run the same risk of someone who buys new if something fails.
 
I can only speak for my experience but buying refurb was a failure for
me. Bought a MacBook Pro 16" year and a half ago. Completely died few days ago.
Will not buy refurb again, made a big mistake. Maybe my experience unusual, but buy refurb
at your own risk.
If you offered up actual proof that the issue was Apple’s refurbished quality control that caused the problem, your post would have some merit. As it is, there was a small thundershower and you are blaming the sun.
 
Up until just a couple of years ago, every Mac I bought was a refurb going back to 2004 at least. Never had an issue.

Likewise. Over the past 10 years or so, I have purchased multiple iPods, multiple iPads, a MacBook Air, two 27" iMacs and three Mac Minis for myself, my family and my church. I have not had a single failure with any of these devices... most of which are still going strong in daily use.

I guess I understand the OP's concern, but someone recommended the Apple refurb site to me years ago, and I am most grateful for that recommendation - it pointed me in the right direction.
 
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Sorry to hear OP.

I’ve bought refurb in the past with great success. But Apple is a company with humans like any other, so there’s nothing to say their refurb quality hasn’t gone down recently or wasn’t up to snuff for that model.

So for that reason I think it’s an understandable warning.
 
how dare you question !
you should be honored that they acknowledged your existence.
they bent over backward to help you
shame!
anywwho
boy, do they suck tonite!
they figure out a way to block old devices not working
why don't they figure out their ran and GB leaks in their M1 line first?
 
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how dare you question !
you should be honored that they acknowledged your existence.
they bent over backward to help you
shame!
anywwho
big do they suck tonite!
they figure out a a way to block old devices not working
why don't they figure out their ran and GB leaks in their M1 line first?

Didn’t sound like they were questioning Apple and they’re already planning to buy new from them next time.
While at it, what’s “ran and GB leaks” in the context of the topic - or even at all?
 
Didn’t sound like they were questioning Apple and they’re already planning to buy new from them next time.
While at it, what’s “ran and GB leaks” in the context of the topic - or even at all?

He's just stirring the pot...

And regardless of my most excellent experience (and the experience of others) at the Apple refurb store, the OP has to do what he thinks is right... if I'd had the same experience, I can't say I would be a bit gun-shy... but for me, it has been a good experience, and I will continue to seriously consider the refurbs.
 
Well, just to think about this rationally: refurbs are either reconditioned used devices or returned devices. Why are they returned?

In many (most?) cases they are returned because the purchaser changed their mind, didn't like it, preferred something else, in which case there is nothing wrong with the device and it is equivalent to new.
In some (few?) cases it could be because there was something not quite right or outright defective with the device, and Apple presumably either tested or repaired it. In which case it may not be exactly equivalent to new.

I think we need to recognize the possibility of the latter. The associated risk rather depends on the device, IMO. I think the risk is small for most Apple devices.

But for some products, I think the risk can be high. For example, interchangeable camera lenses. There is significant variation in quality from one lens to the next (sharpness, alignment, etc). Many returned lenses are poorer quality copies - all within manufacturer specs, but some are just better than others. I never buy refurb lenses, not to save 10%. I would never buy a refurb printer, for another example.

My point is: it is not as simple as refurb sucks or refurb is great. Pick carefully what you buy refurb.
 
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My daughter bought a 13" MBP new in 2017, and the first six months she had it, the logic board and screen had to be replaced (two separate repairs, twice without her laptop), so there's no magic bullet when buying Apple or any other manufacturer's products. I've had great experiences with the refurbs I've bought from Apple. I hope you can work something out with them on a repair. Good Luck!
 
My experience with refurb has been great, 2011 iMac 27in and M1 MPB. Both have worked great, the 2011 I upgraded to 16GB and an SSD and my sister is using it to this day.
 
Well, just to think about this rationally: refurbs are either reconditioned used devices or returned devices. Why are they returned?

In many (most?) cases they are returned because the purchaser changed their mind, didn't like it, preferred something else, in which case there is nothing wrong with the device and it is equivalent to new.
In some (few?) cases it could be because there was something not quite right or outright defective with the device, and Apple presumably either tested or repaired it. In which case it may not be exactly equivalent to new.

I think we need to recognize the possibility of the latter. The associated risk rather depends on the device, IMO. I think the risk is small for most Apple devices.

But for some products, I think the risk can be high. For example, interchangeable camera lenses. There is significant variation in quality from one lens to the next (sharpness, alignment, etc). Many returned lenses are poorer quality copies - all within manufacturer specs, but some are just better than others. I never buy refurb lenses, not to save 10%. I would never buy a refurb printer, for another example.

My point is: it is not as simple as refurb sucks or refurb is great. Pick carefully what you buy refurb.

One must also allow for aberrations. A teammate has a four month old Dell laptop... and last week the cooling fan stopped working. Brand new. Not a refurb. Back for (warranty) repairs. Stuff does break, whether it's brand new, refurb or old.
 
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My Apple refurb late 2008 MBP still works today. Battery life is in the minutes, but the laptop is fully functional. My wife’s brand new 2020 M1 MBA had the trackpad fail in the first month and had to be sent away for a week to be repaired.
 
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Bought a 2017 MBP 4ThB refurbished at the end of 2017. Screen had LED bleed in the bottom corners, keyboard issues (duh) and after an initial screen and top case replacement it slowly died. It started to become slower and slower until it was literally completely unusable. Apparently a cable was plugged into the wrong connector…
4 top case and 3 screens later I am still happy that it wasn’t me who payed the $2k dollars for it… piece of trash. My refurbished iPhone 11 Pro is subpar, too. Don’t do it.
 
I can only speak for my experience but buying refurb was a failure for
me. Bought a MacBook Pro 16" year and a half ago. Completely died few days ago.
Will not buy refurb again, made a big mistake. Maybe my experience unusual, but buy refurb
at your own risk.
Wrong conclusion. Refurbs are great. Bought many, never a problem.
 
Bought a 2017 MBP 4ThB refurbished at the end of 2017. Screen had LED bleed in the bottom corners, keyboard issues (duh) and after an initial screen and top case replacement it slowly died. It started to become slower and slower until it was literally completely unusable. Apparently a cable was plugged into the wrong connector…
4 top case and 3 screens later I am still happy that it wasn’t me who payed the $2k dollars for it… piece of trash. My refurbished iPhone 11 Pro is subpar, too. Don’t do it.
Press X to doubt

That's just not how things work.
 
buy refurb
at your own risk.
It sucks, but Apple Refurbished Macs, just like new Macs, can fail.

I think the question is whether an Apple Refurbished Mac is more likely to fail than a new one. I would guess that Apple Refurbished Macs are more reliable than new Macs due to the extensive testing with Apple's refurbishing process.

For the record, have purchased many Apple Refurbished products, and not one has failed.

The most expensive Apple Refurbished product I purchased was a 2006 Mac Pro 1,1. It is still running to this day, has had no issues, and gets used daily.

I have also returned a new 2006 Intel Mac Mini before the return period passed due to Wifi issues. I have also had HW issues with three different new iPhones.

So, I could say that buy "new" at your own risk.
 
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