has anyone ever had this happen? just purchased a i7 imac from the apple refurb store and it arrives earlier i open the box to find the software wasnt included after a quick call i got them to issue me with a replacement set all good. unboxed completely there and tried to turn it on and it wouldnt start at all, had a look about and what do i find? no ram installed and they are closed at the minute so another call tomorrow. no impressed refurb or not it shouldnt be like this, cant wait to play with her.