Refurb iPhone quality?

Discussion in 'iPhone' started by marc55, Nov 20, 2014.

  1. marc55, Nov 20, 2014
    Last edited: Nov 20, 2014

    marc55 macrumors 6502a


    Oct 14, 2011
    I have an iPhone 5, and the home button does not respond every now and then, and Apple support has offered me an Express Exchange.

    I looked in the refurb store, and didn't see ANY iPhones?

    My concern is with the quality of the refurb process; What do they actually do when they refirb a phone? What components are replaced?

    Thank you

    EDIT: Corrected spelling of rifurb
  2. Mr Kram macrumors 68020

    Mr Kram

    Oct 1, 2008
    if you ask me, refurb products from apple are just as good if not better than stuff straight from the factory. the devices are individually tested and set to factory specs. any parts that are replaced (if any) are OEM, so no worries. i've had my old iPhone 5 and an iPod touch swapped out before.
  3. dasmb macrumors 6502

    Jul 12, 2007
    Refurb products are basically rebuilt. There can be problems with a refurb but it's at more or less the same rate as new product.
  4. eyoungren macrumors Core


    Aug 31, 2011
    ten-zero-eleven-zero-zero by zero-two
    The casing on refurb phones has been replaced. Parts are checked and replaced if they fail QC. Once reassembled the entire phone is run through the same checks as the new phones.

    Essentially they are indistinguishable from new.

    I've had my iPhone 5 replaced twice. Both were refurbs and seemed to be better to me than the original launch day iPhone 5 I had.
  5. deeddawg macrumors 604

    Jun 14, 2010
    For whatever reason, Apple's never offered iPhones in their online refurb store.

    I would never hesitate to accept an Apple-refurbished item. In time I've bought refurbished AppleTV, multiple iPads, Macbook Air, Mac Mini, and a couple different iPod nano (different generations).

    Not once has any Apple-refurbished produce been distinguishable from brand new other than the box it came in.
  6. hamiltonDSi macrumors 68000


    Jul 29, 2012
    I had the worst experience with Refurbished iPhones !
    The first one came with a huge (I mean relly huge) nick, on the second the screen became loose, on the 3rd one there was a baseband error, on the 4th the display had green lines...

    If you ask me, they suck.
    Just my 0.2 cents
  7. deeddawg macrumors 604

    Jun 14, 2010
    I notice you are in Romania. Were the phones refurbished and given to you by Apple, or by a third party?

    In the US I've seen carriers such as AT&T offer non-Apple refurbished phones before. The one I saw personally was fine, but the warranty was only 90 days through the carrier thus indicating it was not Apple who had refurbished it.
  8. Ta0jin macrumors 6502a


    Nov 9, 2011
    You got nothing to lose, give it a shot.
  9. willmtaylor, Nov 20, 2014
    Last edited: Nov 21, 2014
  10. tiartrop macrumors regular

    Oct 28, 2008
    From what I know, refurb iPhones got their broken parts and casing replaced.

    I exchanged my iPhone 5 twice, the second time was given a refurb unit because my power button had stopped responding.

    My refurb unit wasn't perfect tbh, it got minor scratches all over the bezel and a stuck pixel on the screen, but of course these were minor problems compared to the non-functioning power button. Plus the battery was practically new so there's nothing to lose.
  11. Merkie macrumors 68020

    Oct 23, 2008
    I have never noticed any quality differences between new phones and refurbs.
  12. iososx macrumors 6502a


    Aug 23, 2014
    Apple does an excellent job with refurbished phones laptops and other products. They stand behind them also.
  13. hamiltonDSi macrumors 68000


    Jul 29, 2012
    Orange Romania. My carrier. Same 90 days warranty like AT&T.
  14. Tobias Funke macrumors 6502a

    Tobias Funke

    Apr 3, 2012
  15. JayLenochiniMac macrumors G5

    Nov 7, 2007
    New Sanfrakota
    Correct. All of Apple's white box replacements (unless new straight from factory after launch) get a brand new case, screen and battery. Carrier-refurbished iPhones, on the other hand, may not get this same treatment.

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