Refurb MBP with Scratches

maccad

macrumors newbie
Original poster
Aug 14, 2007
20
0
Just received my Refurb MBP, but is has scratches and knicks on one corner. Nervous that it had been a dropped refurb. Am I over reacting? I did pay a nice chunk of change for it...

Any advice?
 

shoppy

macrumors 65816
Mar 4, 2007
1,000
11
Hants
Ring apple and send it back

Just received my Refurb MBP, but is has scratches and knicks on one corner. Nervous that it had been a dropped refurb. Am I over reacting? I did pay a nice chunk of change for it...

Any advice?
Refurbs are supposed to be like new, I have had a few in the past and bought some for presents, they have always been like new, except for the brown box.
 

aquajet

macrumors 68020
Feb 12, 2005
2,384
0
VA
Refurbs are supposed to be like new...
Not necessarily. Minor cosmetic blemishes (hairline scratches) are allowable. More significant damages (dents) are not.

Nobody should have the expectation that refurbished machines are like-new, untouched. These machines are sold at a discount, and replacing every little component with a scratch would likely be too costly.
 

AndyFL

macrumors regular
Aug 20, 2007
136
0
Exactly my impression as well. There's a reason why I'm getting a machine for hundreds less than new -- one of those reasons being that it might have a few cosmetic blems. I have a 2.16 refurb on the way right now.

For those saying to "just send it back" -- I was under the impression that if you open the box (unseal it) you'd then be subject to the 10% restocking fee. In other words, I don't think you have the "luxury" of fully inspecting a refurb and then sending it back for exchange without any penalty. If I'm mistaken, please point me to the policy on that.....might come in handy! :)

Not necessarily. Minor cosmetic blemishes (hairline scratches) are allowable. More significant damages (dents) are not.

Nobody should have the expectation that refurbished machines are like-new, untouched. These machines are sold at a discount, and replacing every little component with a scratch would likely be too costly.
 

Psicotec

macrumors newbie
Jul 27, 2007
12
1
Hmm, I realize it's probably not mine, but I sent back a MBP a couple of weeks ago. It was a 2,2, 160 gb 5200 rpm. It was slightly dented on the bottom left corner and had one or two scratches underneath (a pretty thin long one beside or on the battery).
 

AndyFL

macrumors regular
Aug 20, 2007
136
0
Your new MBP came with a dent and two scratches ....?

Hmm, I realize it's probably not mine, but I sent back a MBP a couple of weeks ago. It was a 2,2, 160 gb 5200 rpm. It was slightly dented on the bottom left corner and had one or two scratches underneath (a pretty thin long one beside or on the battery).
 

Warbrain

macrumors 603
Jun 28, 2004
5,701
287
Chicago, IL
You should expect a refurbished product to not be in perfect condition. Are the scratches on the bottom? Don't worry about it because only more are going to show up.
 

TBi

macrumors 68030
Jul 26, 2005
2,582
0
Ireland
Exactly my impression as well. There's a reason why I'm getting a machine for hundreds less than new -- one of those reasons being that it might have a few cosmetic blems. I have a 2.16 refurb on the way right now.

For those saying to "just send it back" -- I was under the impression that if you open the box (unseal it) you'd then be subject to the 10% restocking fee. In other words, I don't think you have the "luxury" of fully inspecting a refurb and then sending it back for exchange without any penalty. If I'm mistaken, please point me to the policy on that.....might come in handy! :)
There's no harm in calling them and mentioning it to them. I mean they aren't supposed to be selling badly damaged refurbs. Everyone would allow for a little scuffing.
 

mantic

macrumors 6502a
Mar 30, 2007
533
0
AL
If you read some of the "fine print" apple states refurbs may have some light cosmetic damage. I took the gamble myself when I purchased my 2.33 MBP a while back and received what seemed to be a new unit.

Some people just get lucky. I would have been ok with a few scratches but I can't stand dents lol.

Best bet is to call and see what happens
 

AndyFL

macrumors regular
Aug 20, 2007
136
0
Definitely, no harm in trying. I was just looking for clarification on the return policy.

There's no harm in calling them and mentioning it to them. I mean they aren't supposed to be selling badly damaged refurbs. Everyone would allow for a little scuffing.