Refurbished iPhone 3G Warranty Issue?

[thecoolone1]

Well if you seen my recent posts I did get an iPhone 3G from a friend for free (she upgraded to the 3GS). It had a crack on the vibrate/silent switch so I took it to Apple and they swapped it out within 5 minutes with a "new" refurbished iPhone, I couldn't be any happier

BUT there is one problem. When I went in the Warranty Status for the "old" serial number expired on July, 10. When I walked out with a refurbished one, it says "Our records indicate this product has not been activated."

Please note that I do not have an AT&T Contract. I'm actually on prepaid GoPhone. I even called the Apple Store & 1-800 # and they said as long as it had a warranty they would exchange it and it did NOT have to be under contract. A guy even made a good point saying "Sir, we sell iPhone's now a days without a contract/no commitment". So when I got the Refurbished unit they did not activate it or anything, they handed it to me and I left the store.

My question is: How do I get my July, 10 Warranty back so I can put Apple Care on it? Any help would be appreciated. Also, sorry for the long post, I just wanted to be clear on everything lol!

 

[TK2K]

apple will have the original paperwork from your swap out on file, it'll have the serila numbers of both products and show that you are not out of warrenty

 

[SFStateStudent]

Call AppleCare and explain to them that you want AppleCare or you can buy it from Apple Store Online and just register online as well....

 

[thecoolone1]

apple will have the original paperwork from your swap out on file, it'll have the serila numbers of both products and show that you are not out of warrenty

So I should still be able to purchase Apple Care? Also, just right now I got the Previous iPhone's serial # which I kept just for the hell of it and I checked the status on that and it still says I have warranty on that one until the 10th even though that was the one Apple has now due to me exchanging it.

 

[TK2K]

So I should still be able to purchase Apple Care? Also, just right now I got the Previous iPhone's serial # which I kept just for the hell of it and I checked the status on that and it still says I have warranty on that one until the 10th even though that was the one Apple has now due to me exchanging it.

the way it's written is up to a year after the purchess date you can buy applecare, if your product was bought 10 months ago and it was replaced, you only have 2 months to get applecare, not a new 12 months. i hope that helps

 

[thecoolone1]

the way it's written is up to a year after the purchess date you can buy applecare, if your product was bought 10 months ago and it was replaced, you only have 2 months to get applecare, not a new 12 months. i hope that helps

Yes, correct and that does help. I'm just lost to why the one I gave back to Apple is still showing the warranty of the 10th for the Serial # and the one I have now shows I need to have it activated. Shouldn't the one I gave to Apple be cleared of its serial number so they can most likely refurbish that one as well? Anyways, I'll just give them a call tomorrow.

 

[thecoolone1]

Okay, I have a quick update on this issue.

I got my warranty back! I don't know how but when I checked the status again it said my warranty! I was originally jailbroken with redsnow so I RESTORED back to factory settings in itunes WITH my GoPhone sim card in and when it was done restoring I got a notifcation on the iphone saying "awaiting activation" and 30 seconds later it said "activated". Right after I saw that screen I went to Apple's Online Service Assistant and sure enough out of no where the warranty screen came up with my warranty back in tact!

I'm a little worried though. Since it did "activate" on a GoPhone sim card will I be billed by at&t for anything? I'm not in a Contract and when I dial 611 from the iPhone it takes me to the GoPhone # giving me my balance and etc.. So I guess it's safe to say I successfully did something right or...not? lol

Also, I did not go through any activation process thru iTunes, I was never even prompted for any name or social or etc.. I also don't know if this matters or not but the GoPhone Sim Card was originally activated from a cheap Nokia phone using it's IMEI # and not the iPhone's IMEI #.