I have never hesitated to buy refurbished from Apple. My 2006 iMac refurb is still working great (nothing runs on it, but that's not Apple's fault). I need a phone and my inclination is to buy a refurbished 6 from the Apple Store (I want a headphone jack and do not need the latest bells and whistles). My daughter, however, is adamant that you should NEVER do that with a phone, because they don't hold up well under ideal circumstances. Is she right?