Refurbished Macbook Pro 2017 super laggy

[Leomacbook]

I've just received(2 days ago) my from Apple refurbished Macbook Pro 15inch 2017 model. Its super laggy sometimes at just doing the most basic stuff like scrolling through word, sliding through different tabs,etc...


Specs are:


2.9ghz i7

500gb ssd

16gb ram

Intel HD Graphics 630



I mean this can't be happening with these specs...?

 

[dryja123]

It sure can, depending on what you're doing in the background. If you're installing, transferring a ton of data, or have a million apps / tabs open it can run laggy. What does activity monitor say when you're scrolling through word and experiencing lag? That will give you a pretty good idea if your CPU / RAM is maxed out while performing tasks. If it's not, call support and report it. You have a 14 day return period to swap it out for another unit.

 

[Bending Pixels]

It could also be the app itself. Try doing the same task in Pages instead of Word

 

[Ries]

Get a program to check the CPU/GPU frequency, maybe it's trottling due to a defect.

 

[lcseds]

Might still be indexing. Give it another day or two.

 

[jerryk]

Run Activity Monitor and see what the system is doing. Look at the CPU tab and sort by percentage to see what is using the CPU right now, and time to see what is using the CPU since it is was last started.

Since it is a new system it is likely Spotlight indexing which can take a few days to complete.

Here is Apple instructions for Activity Monitor. https://support.apple.com/en-us/HT201464