Refurbished Macbook Pro 2017 super laggy

Discussion in 'MacBook Pro' started by Leomacbook, Mar 21, 2018.

  1. Leomacbook macrumors newbie

    Leomacbook

    Joined:
    Mar 8, 2018
    #1
    I've just received(2 days ago) my from Apple refurbished Macbook Pro 15inch 2017 model. Its super laggy sometimes at just doing the most basic stuff like scrolling through word, sliding through different tabs,etc...


    Specs are:


    2.9ghz i7

    500gb ssd

    16gb ram

    Intel HD Graphics 630



    I mean this can't be happening with these specs...?
     
  2. dryja123 macrumors regular

    Joined:
    Aug 20, 2009
    #2
    It sure can, depending on what you're doing in the background. If you're installing, transferring a ton of data, or have a million apps / tabs open it can run laggy. What does activity monitor say when you're scrolling through word and experiencing lag? That will give you a pretty good idea if your CPU / RAM is maxed out while performing tasks. If it's not, call support and report it. You have a 14 day return period to swap it out for another unit.
     
  3. Bending Pixels macrumors 65816

    Joined:
    Jul 22, 2010
    #3
    It could also be the app itself. Try doing the same task in Pages instead of Word
     
  4. Ries macrumors 68020

    Joined:
    Apr 21, 2007
    #4
    Get a program to check the CPU/GPU frequency, maybe it's trottling due to a defect.
     
  5. lcseds macrumors 6502a

    Joined:
    Jun 20, 2006
    Location:
    NC, USA
    #5
    Might still be indexing. Give it another day or two.
     
  6. jerryk macrumors 601

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #6
    Run Activity Monitor and see what the system is doing. Look at the CPU tab and sort by percentage to see what is using the CPU right now, and time to see what is using the CPU since it is was last started.

    Since it is a new system it is likely Spotlight indexing which can take a few days to complete.

    Here is Apple instructions for Activity Monitor. https://support.apple.com/en-us/HT201464
     

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