Has anyone had experience buying from Apple's on line refurbished store and having to do a return? Does Apple charge a restocking fee on opened refurbished products? I got two different answers from their customer service. One said that Apple charges 10% on all returns regardless of open or closed..this can't be right as it contradicts their written policy. Another rep. said the restocking fee applies to the refurb store as well. Apple policy isn't clear about the refurb products so if anyone has had experience returning within 14 days to the refurb dept. please post.