My parents have a mac mini, they are steadily learning how to do things, but often they have a lot of questions. I find myself doing technical support through the phone a lot. click this, look for this, click that, etc.... It occurred to me it would be easier for both of us to use my macbook or mac to login and see their screen while they are logged in. Im not in the IT field, so don't know a lot about VNC. Is there an apple program or free tools that would allow me to do this? Sometimes I will be a way, sometimes I would be on the same wireless network as them. Not sure what is doable. My chicken of the VNC experienced didn't work out well with the macbook, so thought there may be other solutions.