Remote desktop help

Discussion in 'Mac Basics and Help' started by Amacron, Oct 6, 2014.

  1. Amacron macrumors newbie

    Joined:
    Oct 24, 2010
    Location:
    crestwood ky
    #1
    ok my dad lives up in Michigan and I live in Kentucky. how would i go about setting our computers up so I can take control of his computer (with his permission) so I can help him fix things on his computer that he doesnt understand?
     
  2. fcomstoc macrumors member

    fcomstoc

    Joined:
    Sep 12, 2013
    Location:
    Las Vegas, NV
    #2
    I use a tool called Teamviewer (http://www.teamviewer.com/en/index.aspx) for this. Once set up you can control the device remotely without having to set up port forwarding or anything like that. In this case both of you would download and install team viewer, he would read you the username and pass code generated by the program and you would have access just as if you were there.

    I use this tool because it works on any OS and is easy to set up and use, I have used this to fix friends/relatives' macs and PCs.

    If you set up an account (free) and add the remote computer to your list you can access it anytime, making quick changes easy.
     
  3. Alrescha macrumors 68020

    Joined:
    Jan 1, 2008
    #3
    If you both happen to have AIM (or Jabber) accounts in Messages, then Screen Sharing and/or Remote Control is built right into OS X. See: https://support.apple.com/kb/PH15056

    A.
     
  4. Amacron thread starter macrumors newbie

    Joined:
    Oct 24, 2010
    Location:
    crestwood ky
    #4
    Thanks

    Thanks for the info. I will give it a try.

    Thanks again!!:)
     
  5. Amacron thread starter macrumors newbie

    Joined:
    Oct 24, 2010
    Location:
    crestwood ky
    #5
    I tried the the team viewer and it worked great.

    Now if i could only get my Dad not to mess with his computer I would be all set..

    I wonder if they have an app for that?? Hmmm

    Thanks again.

    I also tried to do the jabber thing couldn't get it to work. thanks for the suggestion though!
     
  6. fcomstoc macrumors member

    fcomstoc

    Joined:
    Sep 12, 2013
    Location:
    Las Vegas, NV
    #6
    Glad that you were able to get it to work for you, I wish for the same thing, but what can you do :)
     
  7. satcomer macrumors 603

    satcomer

    Joined:
    Feb 19, 2008
    Location:
    The Finger Lakes Region
    #7
    Since your Dad is a new Mac user I highly suggest you get him the book OS X Mavericks: The Missing Manual. As an older person he will like this funny logical book that will make him a great Mac user.
     

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