Remote Mac support for family member

Discussion in 'Mac Apps and Mac App Store' started by carl201167, Jul 3, 2011.

  1. carl201167 macrumors regular

    Joined:
    May 31, 2005
    Location:
    London, UK
    #1
    I am giving my old PowerBook G4 to a family member who lives a few hundred miles away. She's not tech savvy, so I'd like to be able to remote screenshare and fix any support issues she has.

    I know something like LogMeIn will work, but it's hundreds of dollars. I'm hoping that Chicken of the VNC will work just as well.

    Wondered if anyone had practical experience of a similar situation and looking for advice?

    I am planning to set up the PowerBook in advance and simply give it to her. Am I right in thinking:

    - Install cotvnc on my mac and the PowerBook
    - I need to know her IP address?
    - I change sharing settings on the (Leopard) PowerBook to allow remote access

    Is that kinda it?
     
  2. mulo macrumors 68020

    mulo

    Joined:
    Aug 22, 2010
    Location:
    Behind you
    #2
    ichat - teach her how to open it and accept your call. your done.
     
  3. carl201167 thread starter macrumors regular

    Joined:
    May 31, 2005
    Location:
    London, UK
    #3
    Hadn't thought of that - marvellously easy, thank you :cool:
     
  4. ChristianJapan macrumors 601

    ChristianJapan

    Joined:
    May 10, 2010
    Location:
    日本
  5. carl201167 thread starter macrumors regular

    Joined:
    May 31, 2005
    Location:
    London, UK
  6. ChristianJapan macrumors 601

    ChristianJapan

    Joined:
    May 10, 2010
    Location:
    日本
    #6
    I think it's free for private ...
     
  7. mulo macrumors 68020

    mulo

    Joined:
    Aug 22, 2010
    Location:
    Behind you
    #7
    it is.
    ichat allows you to talk as well, and doesn't interlace the image to conserve bandwidth, as it doesn't have to go through some company server.
     
  8. robgendreau macrumors 68040

    Joined:
    Jul 13, 2008
    #8
    I recommend Share Tool by Yazsoft. It's not a service; it's shareware so though it isn't free there aren't any big charges. Makes a secure connection so you can use screen sharing and easily access any bonjour service on the remote computer.

    The screen sharing thing with iChat is free though; and if you are into communicating that way it makes it pretty easy.

    Rob
     
  9. afd macrumors 6502a

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    Apr 12, 2005
    Location:
    Scotland
  10. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #10
    I use TeamViewer, which works with Windows, Mac OS X, Linux, Ubuntu, iPhone, iPad, etc. It's very secure and quite simple to set up and use.... and it's free for one-on-one connections.
     
  11. gorskiegangsta macrumors 65816

    gorskiegangsta

    Joined:
    Mar 13, 2011
    Location:
    Brooklyn, NY
    #11
    as in $0.00 $$$

    It is free for home use, and it is excellent IMO
     
  12. thekb macrumors 6502a

    Joined:
    May 8, 2010
    #12

    LogMeIn has a free version that I use with my folks
     

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