Remote support for my mom

Discussion in 'Mac Basics and Help' started by Caezar, Aug 19, 2007.

  1. Caezar macrumors 6502

    Joined:
    Jun 9, 2004
    Location:
    Between a rock and a hard place
    #1
    I am thinking of buying an iMac for my mom. She is afraid she won't be able to adapt to Mac OS after so many years using Windows XP.

    I told her it would okay because I would be able to control her computer from afar: she lives in Europe and I live in Asia. There is no one else she can count on to fix her comp, since she lives deep in the corn fields.

    I read on these forums that Leopard will improve on Remote Desktop. But I'd like to buy her the iMac earlier rather than wait until October. Is it feasible/easy to control her iMac when both machines are running on Tiger?

    Also, would I be able to install bootcamp / XP remotely?

    Caezar
     
  2. swiftaw macrumors 603

    swiftaw

    Joined:
    Jan 31, 2005
    Location:
    Omaha, NE, USA
    #2
    If you turn on VNC access on her machine (Sys Prefs->Services->Apple Remote Desktop->Access Privelges) you can use something like Chicken of the VNC (free download) to remote connect to her machine.

    You'll need the appropriate IP address, and a little fiddling may be required if she is behind a router.
     
  3. Caezar thread starter macrumors 6502

    Joined:
    Jun 9, 2004
    Location:
    Between a rock and a hard place
    #3
    Thanks a million!

    What annoys me now is that if I buy her the new iMac, her computer will be better than mine...

    :eek:
     
  4. Caezar thread starter macrumors 6502

    Joined:
    Jun 9, 2004
    Location:
    Between a rock and a hard place
    #4
    I have a few questions to get me started:

    - How can my mom find her IP address?
    - Can I start to use Chicken of the VNC to control her peecee from my iMac? I would like to get some practice before she gets her own Mac.

    Caezar
     
  5. aaronw1986 macrumors 68030

    Joined:
    Oct 31, 2006
    #5
    You could use Hamachi to deal with the IP issue (HamachiX for mac). Then you have an easy way to connect to her computer.
     
  6. odinsride macrumors 65816

    odinsride

    Joined:
    Apr 11, 2007
    #6
    1. You can use www.whatismyip.com to get your external IP
    2. Yes, Chicken of the VNC will let you control her PC, provided she has a VNC server installed and the appropriate ports forwarded on her router
     
  7. Diatribe macrumors 601

    Diatribe

    Joined:
    Jan 8, 2004
    Location:
    Back in the motherland
    #7
    Wasn't Leopard gonna include remote desktop sharing via iChat? It was on the Leopard pages and in the 2006 WWDC keynote but now I can't find it. Anyone know anything?
     
  8. Caezar thread starter macrumors 6502

    Joined:
    Jun 9, 2004
    Location:
    Between a rock and a hard place
    #8

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