Remove back to change HDD/SSD or ram, warranty voided? wtf?

[spazma7ik]

I am really looking into buying a new 17" mbp, so I went to apple to check it out and when talking to an employee I asked about putting my own ssd in and he said if the back is removed, warranty is shot. Is this true? If so that's utter bs.

 

[miles01110]

Not true.

 

[Peterkro]

Not true.

 

[Lokrado]

I am really looking into buying a new 17" mbp, so I went to apple to check it out and when talking to an employee I asked about putting my own ssd in and he said if the back is removed, warranty is shot. Is this true? If so that's utter bs.

that is utter bs
you are covered under your warranty to change both RAM and HDD

 

[Sun Baked]

Can't point to the exact page in the manual for the 2010 unibody machines, but...

Read the manual, it should tell you exactly what is a user replaceable part.

Always best NOT to sell the user replaceable parts, due to the fact that you may need them for diagnostic purposes later (memory) and/or a backup if the new drive fails.

---

You can replace memory and the HDD, but any repair or replacement of these 3rd party items is up to you.

 

[paintballswimgu]

last time i sent my mbp in for tech support, tech support had to call me about something so i went ahead and asked them. The tech support guy said that, it was fine to replace both the ram and the hdd, but whenever you send your mac in for support, you should send it in with the factory hd and the factory ram. I've sent it in once before with my own hd, they ended up replacing it with an apple drive, and blamed the problems on a non apple drive. but they didn't void my warrenty

 

[spazma7ik]

Okay, that's what I thought I read online, though he did say this is a new policy, so possibly it is true?

 

[Sun Baked]

Okay, that's what I thought I read online, though he did say this is a new policy, so possibly it is true?

Please read the User manual

http://support.apple.com/manuals/#portablecomputers

Even on the MacBook Pro 15 (2010) it says ...

Starting on Page 36

This chapter provides information and instructions for upgrading the hard disk drive and installing additional memory in your MacBook Pro.

Page 37

Replacing the Hard Disk Drive
You can upgrade the hard disk drive in your MacBook Pro. When you open the back of your MacBook Pro, the hard disk drive is located next to the built-in battery. The replacement drive must be a 2.5-inch drive with a Serial ATA (SATA) connector.

Page 44

Installing Additional Memory
Your computer has two memory slots that you access by removing the bottom case. Your MacBook Pro comes with a minimum of 4 gigabytes (GB) of 1066 MHz Double Data Rate (DDR3) Synchronous Dynamic Random-Access Memory (SDRAM) installed. Each memory slot can accept an SDRAM module that meets the following specifications:

If they weren't user upgradeable and voided the warranty.

Why the hell do they tell you how to do it?

Edit:

Even the MacBook Pro 17 (2010) has similar instructions, so you can tell the Mac Genius he is a big fat bozo that can't read a manual.

 

[djasterix]

That's absolutely not true...