Remove Configuration Profile?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by KN0PPIX, Aug 30, 2016.

  1. KN0PPIX macrumors newbie

    Aug 30, 2016
    Hello all,

    I have just spent the past 4 hours trying to remove the configuration profile on our company iPhones. Our IT company has recently just disappeared on us leaving us with all our iPhone configurations ruined.

    I have tried to do a restore whilst the iPhone is in recovery mode however this did not work as it still try's to download the configuration after going through some of the setup steps.

    I believe there must be a configuration file on the phone itself however I am not sure where this would be located and how I can access to the root of the phone via Windows.

    Any help would be much appreciated.
  2. tjwilliams25 macrumors 6502

    Aug 10, 2014
    I'm not 100% sure about this, but I don't think you can remove the profile if you don't have access to Configurator (or whichever app was used to configure your devices). If you are able to, the configuration profile is located in Settings/General/Profile. If you don't see that menu you probably won't be able to delete the profile yourself.
  3. KN0PPIX thread starter macrumors newbie

    Aug 30, 2016
    Thanks for the reply. I am unable to do this and I have restored the phone. I go through the setup options such as Touch ID, Pass code and location services, then it automatically downloads the configuration in which I need a username and password to login to the configuration to even use the phone. So the phone is not even usable anymore...
  4. chrfr macrumors 604

    Jul 11, 2009
    The phones are probably enrolled via Apple's Device Enrollment Program, and as such, you'll need to contact Apple with proof of ownership to see if they can help you. This isn't something you're going to be able to work around.
  5. KN0PPIX thread starter macrumors newbie

    Aug 30, 2016
    Is there no way to load another IOS on there to remove this feature from the phone? The iPhone were purchased by the IT company and then billed to us so not sure that we would actually have proof of ownership.
  6. chrfr macrumors 604

    Jul 11, 2009
    No. Apple's DEP system is something that the phone is enrolled in with Apple. When the phone activates after a restore, it picks up the configuration.
  7. KN0PPIX thread starter macrumors newbie

    Aug 30, 2016
    I see. I guess I'm just going to have to try and track down our old IT company then. Thanks very much for your help and advise.

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