Remove Configuration Profile?

[KN0PPIX]

Hello all,

I have just spent the past 4 hours trying to remove the configuration profile on our company iPhones. Our IT company has recently just disappeared on us leaving us with all our iPhone configurations ruined.

I have tried to do a restore whilst the iPhone is in recovery mode however this did not work as it still try's to download the configuration after going through some of the setup steps.

I believe there must be a configuration file on the phone itself however I am not sure where this would be located and how I can access to the root of the phone via Windows.

Any help would be much appreciated.

 

[tjwilliams25]

I'm not 100% sure about this, but I don't think you can remove the profile if you don't have access to Configurator (or whichever app was used to configure your devices). If you are able to, the configuration profile is located in Settings/General/Profile. If you don't see that menu you probably won't be able to delete the profile yourself.

 

[KN0PPIX]

I'm not 100% sure about this, but I don't think you can remove the profile if you don't have access to Configurator (or whichever app was used to configure your devices). If you are able to, the configuration profile is located in Settings/General/Profile. If you don't see that menu you probably won't be able to delete the profile yourself.

Thanks for the reply. I am unable to do this and I have restored the phone. I go through the setup options such as Touch ID, Pass code and location services, then it automatically downloads the configuration in which I need a username and password to login to the configuration to even use the phone. So the phone is not even usable anymore...

 

[chrfr]

Thanks for the reply. I am unable to do this and I have restored the phone. I go through the setup options such as Touch ID, Pass code and location services, then it automatically downloads the configuration in which I need a username and password to login to the configuration to even use the phone. So the phone is not even usable anymore...

The phones are probably enrolled via Apple's Device Enrollment Program, and as such, you'll need to contact Apple with proof of ownership to see if they can help you. This isn't something you're going to be able to work around.

 

[KN0PPIX]

The phones are probably enrolled via Apple's Device Enrollment Program, and as such, you'll need to contact Apple with proof of ownership to see if they can help you. This isn't something you're going to be able to work around.

Is there no way to load another IOS on there to remove this feature from the phone? The iPhone were purchased by the IT company and then billed to us so not sure that we would actually have proof of ownership.

 

[chrfr]

Is there no way to load another IOS on there to remove this feature from the phone? The iPhone were purchased by the IT company and then billed to us so not sure that we would actually have proof of ownership.

No. Apple's DEP system is something that the phone is enrolled in with Apple. When the phone activates after a restore, it picks up the configuration.

 

[KN0PPIX]

No. Apple's DEP system is something that the phone is enrolled in with Apple. When the phone activates after a restore, it picks up the configuration.

I see. I guess I'm just going to have to try and track down our old IT company then. Thanks very much for your help and advise.