Remove device from iCloud

Discussion in 'iOS 8' started by chunter1001, Sep 27, 2014.

  1. chunter1001 macrumors member

    Joined:
    Jun 23, 2012
    #1
    So I logged into iCloud from Safari and saw that my old iPhone 5 was still listed as a device. I erased and removed this as far as I can tell. Any idea how to remove this device permanently from iCloud? I can't seem to find an option in iCloud to do this anymore.
     
  2. whsbuss macrumors 68040

    whsbuss

    Joined:
    May 4, 2010
    Location:
    SE Penna.
    #2
    Login to your appleID (appleid.apple.com) and remove it under trusted devices.
     
  3. E3BK macrumors 68020

    E3BK

    Joined:
    Mar 15, 2008
    Location:
    NYC
    #3
    I don't see any "trusted device" options when I log in. Where is it supposed to be?

    Screen_Shot_2014-09-27_at_6_05_02_PM.jpg
     
  4. Doga macrumors regular

    Doga

    Joined:
    Dec 15, 2003
    Location:
    Near Montréal, Canada
    #4
    I don't see "trusted devices" there either.

    Maybe they meant this?

    https://supportprofile.apple.com

    FWIW I removed my iPhone 5s from my Apple support profile but it still shows on my iCloud device list. And there is no way to edit the iCloud list. :rolleyes:
     
  5. whsbuss macrumors 68040

    whsbuss

    Joined:
    May 4, 2010
    Location:
    SE Penna.
    #5
    Its under Password & Security - sorry I forgot to mention that.
     
  6. E3BK macrumors 68020

    E3BK

    Joined:
    Mar 15, 2008
    Location:
    NYC
    #6
    It's not there either.
     
  7. Doga macrumors regular

    Doga

    Joined:
    Dec 15, 2003
    Location:
    Near Montréal, Canada
    #7
    Not there for me either - there's only password & security questions, rescue e-mail address, and birthdate etc.
     
  8. E3BK macrumors 68020

    E3BK

    Joined:
    Mar 15, 2008
    Location:
    NYC
    #8
    Ditto. I've removed my 5S from the support page but no way to remove if you log into iCloud.com.
     
  9. LordQ Suspended

    LordQ

    Joined:
    Sep 22, 2012
    #9
    Actually, I think you need to go to iTunes on your Mac > select your account > My Info > Devices. There you can remove access to it.
     
  10. chunter1001 thread starter macrumors member

    Joined:
    Jun 23, 2012
    #10
    I've already removed my iPhone 5 from iTunes per your tip, but it still shows up in the iCloud Settings>My Devices screen.

    Appreciate the tips everyone. Anybody have any luck figuring this out yet?
     
  11. Doga macrumors regular

    Doga

    Joined:
    Dec 15, 2003
    Location:
    Near Montréal, Canada
    #11
    I think we'll have to wait until Apple itself figures out iCloud first. :rolleyes:
     
  12. whsbuss macrumors 68040

    whsbuss

    Joined:
    May 4, 2010
    Location:
    SE Penna.
    #12
    Here's where it is at on the AppleID site under Password & Security. Are you using 2-step verification? Did you also disable Find my iPhone before you erased your device?
     

    Attached Files:

  13. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #13
    I think that just removes the device as a trusted device to send two-factor authentication to. I don't believe it has anything to do with iCloud Find my Phone.
     
  14. whsbuss macrumors 68040

    whsbuss

    Joined:
    May 4, 2010
    Location:
    SE Penna.
    #14
    You may be right. When I traded-in my IP5 I made sure I disabled Find my iPhone before I erased it. Maybe that's why I don't see it on iCloud.com
     
  15. Defender2010 macrumors 68030

    Defender2010

    Joined:
    Jun 6, 2010
    Location:
    England
    #15
    My old 5 is on iCloud too. Tried all above steps but it is still there. Strange.
     
  16. chunter1001 thread starter macrumors member

    Joined:
    Jun 23, 2012
    #16
    Weird. I disabled Find My Phone before erasing it, but it's still on iCloud for me.
     
  17. blhoward2 macrumors 6502

    Joined:
    Sep 19, 2012
    #17
    Login to Find my iPhone from icloud.com, click on a device in the top center, select "remove from account" or click the "x."

    Coincidentally, this also appears to let you turn off Find My iPhone and unlock it from your account while the device is off/unreachable. (It explicitly says this.)
     
  18. TofSanity macrumors 6502a

    TofSanity

    Joined:
    Oct 29, 2010
    #18

    icloud.com will not allow the removal any longer.
     
  19. blhoward2 macrumors 6502

    Joined:
    Sep 19, 2012
    #19
    I just removed a phone 5 minutes ago that I had not yet logged out of Find My iPhone on. It has to be offline to have the option.
     

    Attached Files:

  20. TofSanity macrumors 6502a

    TofSanity

    Joined:
    Oct 29, 2010
    #20
    Oh I see, ok, my iPhone 5s is still online. I thought a few years ago you could just delete from Find My iPhone regardless of the iDevice being disabled or not.
     
  21. blhoward2 macrumors 6502

    Joined:
    Sep 19, 2012
    #21
    It looks like you can do it from the app too, but it has to be off to have the option (top right where refresh normally is).
     
  22. E3BK macrumors 68020

    E3BK

    Joined:
    Mar 15, 2008
    Location:
    NYC
    #22
    Yes, you can remove devices from Find My iPhone but they can not be removed from iCloud devices it seems. I disabled/logged out everything on the 5S, restored it, removed from Find My iPhone, removed from support page, removed from iTunes devices...but it still shows up on iCloud devices. I'm going to reach out to Apple and see if they have a way that we don't see.
     
  23. izzle22 macrumors 6502a

    izzle22

    Joined:
    Jul 13, 2004
    Location:
    Kansas City, Mazurah
    #23
    I have this exact same problem and spent an hour on the phone with Apple and it seems there is no way to remove your old phone from your iCloud account. Mine is still there and will remain there until Apple figures this out.
     
  24. X-X macrumors 6502

    Joined:
    Aug 22, 2014
    #24
    What?

    Now that is stupid.
     
  25. E3BK macrumors 68020

    E3BK

    Joined:
    Mar 15, 2008
    Location:
    NYC
    #25
    Ahh...well if you've already done this and there is no official way, that's a bummer. Maybe they will implement it someday.
     

Share This Page