chunter1001

macrumors member
Original poster
Jun 23, 2012
81
6
So I logged into iCloud from Safari and saw that my old iPhone 5 was still listed as a device. I erased and removed this as far as I can tell. Any idea how to remove this device permanently from iCloud? I can't seem to find an option in iCloud to do this anymore.
 

0970373

Suspended
Mar 15, 2008
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Login to your appleID (appleid.apple.com) and remove it under trusted devices.

I don't see any "trusted device" options when I log in. Where is it supposed to be?

Screen_Shot_2014-09-27_at_6_05_02_PM.jpg
 
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0970373

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Mar 15, 2008
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I don't see "trusted devices" there either.

Maybe they meant this?

https://supportprofile.apple.com

FWIW I removed my iPhone 5s from my Apple support profile but it still shows on my iCloud device list. And there is no way to edit the iCloud list. :rolleyes:

Ditto. I've removed my 5S from the support page but no way to remove if you log into iCloud.com.
 
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LordQ

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Sep 22, 2012
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Actually, I think you need to go to iTunes on your Mac > select your account > My Info > Devices. There you can remove access to it.
 
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chunter1001

macrumors member
Original poster
Jun 23, 2012
81
6
I've already removed my iPhone 5 from iTunes per your tip, but it still shows up in the iCloud Settings>My Devices screen.

Appreciate the tips everyone. Anybody have any luck figuring this out yet?
 
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whsbuss

macrumors 68040
May 4, 2010
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766
SE Penna.
Here's where it is at on the AppleID site under Password & Security. Are you using 2-step verification? Did you also disable Find my iPhone before you erased your device?
 

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Weaselboy

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Staff member
Jan 23, 2005
31,676
11,349
California
Here's where it is at on the AppleID site under Password & Security. Are you using 2-step verification? Did you also disable Find my iPhone before you erased your device?

I think that just removes the device as a trusted device to send two-factor authentication to. I don't believe it has anything to do with iCloud Find my Phone.
 
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whsbuss

macrumors 68040
May 4, 2010
3,788
766
SE Penna.
I think that just removes the device as a trusted device to send two-factor authentication to. I don't believe it has anything to do with iCloud Find my Phone.

You may be right. When I traded-in my IP5 I made sure I disabled Find my iPhone before I erased it. Maybe that's why I don't see it on iCloud.com
 
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chunter1001

macrumors member
Original poster
Jun 23, 2012
81
6
You may be right. When I traded-in my IP5 I made sure I disabled Find my iPhone before I erased it. Maybe that's why I don't see it on iCloud.com

Weird. I disabled Find My Phone before erasing it, but it's still on iCloud for me.
 
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blhoward2

macrumors 6502a
Sep 19, 2012
533
21
Login to Find my iPhone from icloud.com, click on a device in the top center, select "remove from account" or click the "x."

Coincidentally, this also appears to let you turn off Find My iPhone and unlock it from your account while the device is off/unreachable. (It explicitly says this.)
 
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TofSanity

macrumors 6502a
Oct 29, 2010
718
111
Login to Find my iPhone from icloud.com, click on a device in the top center, select "remove from account" or click the "x."

Coincidentally, this also appears to let you turn off Find My iPhone and unlock it from your account while the device is off/unreachable. (It explicitly says this.)


icloud.com will not allow the removal any longer.
 
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blhoward2

macrumors 6502a
Sep 19, 2012
533
21
icloud.com will not allow the removal any longer.

I just removed a phone 5 minutes ago that I had not yet logged out of Find My iPhone on. It has to be offline to have the option.
 

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TofSanity

macrumors 6502a
Oct 29, 2010
718
111
I just removed a phone 5 minutes ago that I had not yet logged out of Find My iPhone on. It has to be offline to have the option.

Oh I see, ok, my iPhone 5s is still online. I thought a few years ago you could just delete from Find My iPhone regardless of the iDevice being disabled or not.
 
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blhoward2

macrumors 6502a
Sep 19, 2012
533
21
It looks like you can do it from the app too, but it has to be off to have the option (top right where refresh normally is).
 
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0970373

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Mar 15, 2008
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Yes, you can remove devices from Find My iPhone but they can not be removed from iCloud devices it seems. I disabled/logged out everything on the 5S, restored it, removed from Find My iPhone, removed from support page, removed from iTunes devices...but it still shows up on iCloud devices. I'm going to reach out to Apple and see if they have a way that we don't see.
 
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izzle22

macrumors 6502a
Jul 13, 2004
826
173
Kansas City, MO
Yes, you can remove devices from Find My iPhone but they can not be removed from iCloud devices it seems. I disabled/logged out everything on the 5S, restored it, removed from Find My iPhone, removed from support page, removed from iTunes devices...but it still shows up on iCloud devices. I'm going to reach out to Apple and see if they have a way that we don't see.

I have this exact same problem and spent an hour on the phone with Apple and it seems there is no way to remove your old phone from your iCloud account. Mine is still there and will remain there until Apple figures this out.
 
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0970373

Suspended
Mar 15, 2008
2,727
1,408
I have this exact same problem and spent an hour on the phone with Apple and it seems there is no way to remove your old phone from your iCloud account. Mine is still there and will remain there until Apple figures this out.

Ahh...well if you've already done this and there is no official way, that's a bummer. Maybe they will implement it someday.
 
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