Remove hard drive before having the broken topcase repaired on SR Macbook by Apple?

[tsice19]

The top case of my Santa Rosa Macbook cracked, and it is my understanding that is can be fixed for free even out of warranty.

However, I want to know If I can remove my hard drive before I take it into Apple.

I want to be able to access my files though an external enclosure while I'm away from the mac, and I additionally want to keep the drive in case something should happen to the Mac while being repaired. Wouldn't want to lose my files!

For me, removing the HD is easier than imaging the whole drive.

Thanks.

 

[belvdr]

I'd first find out from Apple if they will fix it for free. If so, then ask them if you can remove the hard drive first. Nobody here can give you an official answer; only Apple can do this.

 

[tsice19]

I'd first find out from Apple if they will fix it for free. If so, then ask them if you can remove the hard drive first. Nobody here can give you an official answer; only Apple can do this.

Alright, thanks for the help.

 

[pdubak]

It will be repaired for free under the quality program if the cracks are on the palm rest area provided your computer was purchased within 3 years.

 

[johnnyham]

http://www.appleinsider.com/articles/09/04/08/apple_addressing_cracks_on_white_macbooks_casings.html

Apple will replace the case if it is cracked due to age. I'm not sure if this still applies today since that article is from over a year ago, but like others have suggested, give Apple a call and see what they have to say. You'll most likely have to take it in to a service provider who will judge if the cracks are from user fault or manufacturing, then send it in from there.

From Apple's Macbook Service FAQ:

4. Will the data on my MacBook be preserved?
Don't rely on it being preserved. Many repairs require Apple to replace or reformat the hard disk, which will result in the loss of your data. Please make sure you back up your data on a regular basis to minimize your data loss. Apple and its AASPs are not responsible for any damage to or loss of any applications, data, or other information stored on your MacBook while performing service.

Obviously if it's just a case replacement, they wouldn't bother touching the HDD, but I would tell them that you would prefer to keep the hard drive rather than send it in along with the computer. I don't see why they would object.